Connectivity Quality Engineer

Ford Motor Company

. Lead technical triage and investigation of production incidents, service degradations, and connectivity outages .

Posted 9/29/2026full-timeChennai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in incident management and operational support for connected vehicle services, with a strong focus on analyzing issues across mobile applications, cloud services, and telematics systems. Proficient in tracking operational KPIs and service health indicators to drive improvements and enhance customer satisfaction.

Highest-signal resume keywords

Incident ManagementProduction SupportConnected Vehicle PlatformsTelematics SystemsOperational KPIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProduction SupportRoot Cause AnalysisOperational ReportingService Health Monitoring

Soft Skills

CommunicationCollaborationProblem-Solving

Tools & Technologies

JiraOperational ToolsDashboards

Industry Keywords

Connected Services OperationsIoT SolutionsMobile Application OperationsCloud-Based ApplicationsTelecommunications Services

Tech Stack

Tools & technologies

CloudIoT

About the role

Key responsibilities & impact

Lead technical triage and investigation of production incidents, service degradations, and connectivity outages
Analyse issues across mobile applications, cloud services, APIs, telematics systems, and vehicle communication platforms
Coordinate incident resolution with engineering teams, business stakeholders, and third-party partners
Manage incident communications, escalation paths, and recovery activities
Track root causes, corrective actions, and preventive measures through Jira and other operational tools
Provide primary operational support for connected vehicle services across assigned markets
Monitor service health and key operational metrics; identify service risks and recommend improvements
Support operational governance and business reviews
Review customer feedback, app store ratings, and customer-reported issues
Identify recurring pain points and quality concerns and partner with product and engineering teams to reduce customer-impacting defects
Define and monitor operational KPIs and service health indicators
Analyse trends and performance data, and generate operational reports and dashboards for leadership review
Work with global engineering, product, operations, customer support, business, mobile application, cloud platform, telematics, and telecommunications teams
Support operational readiness for new feature launches and product enhancements

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Electronics & Communication Engineering, Systems Engineering, Business Operations, Operations Management, or related technical discipline
5+ years of experience in Production Support, Product Operations, Incident Management, Site Reliability Engineering, Connected Services Operations, Technical Support Engineering, or Software Delivery Operations
Preferred experience with Connected Vehicle Platforms, Telematics Systems, IoT Solutions, Mobile Application Operations, Cloud-Based Applications, or Telecommunications Services