Consumer/Commercial Dealer Services Analyst

Ford Motor Company

. Analyze and make decisions on automotive loan applications submitted to Ford Credit .

Posted 11/10/2026full-timeUnited StatesMid-LevelSenior💰 $74,300 - $124,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and decision-making capabilities in evaluating automotive loan applications while maintaining high standards of customer satisfaction and dealer relationships. Proficient in financial analysis, credit assessment, and effective communication to support sales and relationship management.

Highest-signal resume keywords

Bachelor Of Business AdministrationConsumer And Commercial Credit UnderstandingFinancial AnalysisSales And Negotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisConsumer Credit AssessmentCommercial Credit AssessmentLoan Application AnalysisDecision-MakingFraud InvestigationSales TechniquesCollections ManagementRelationship ManagementTime Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationInterpersonal SkillsAdaptabilityMultitasking

Tools & Technologies

Microsoft Office Suite

Industry Keywords

Automotive FinancingDealer SatisfactionNet Promoter ScoreDiversity InitiativesCustomer Care

About the role

Key responsibilities & impact

Analyze and make decisions on automotive loan applications submitted to Ford Credit
Understand and adhere to divisional financing plans, programs, policies, and procedures
Determine application investigation needs, including potential fraud or misrepresentation
Promote Ford Motor Company and Ford Credit products and services
Maintain consistent decisioning standards based on consumer/commercial credit indicators and key business metrics
Collaborate with Ford dealers and Lincoln retailers on loan applications through call handling
Maintain a sales and relationship mindset to support dealer and customer satisfaction
Drive Dealer Satisfaction and Net Promoter Score initiatives
Support diversity initiatives
Contribute to team efforts during busy periods, holidays, and sales events
Participate in coaching and learning opportunities to improve skills

Requirements

What you’ll need

Bachelor of Business Administration or related business degree, required before December 31, 2026
Basic understanding of consumer and/or commercial credit, financial analysis, sales, collections, customer care, and relationship management
Proficient computer skills, including Microsoft Office suite applications
Excellent verbal and written communication skills
Strong sales and negotiation skills
Ability to multitask while maintaining organization and time management
Analytical and quick decision-making skills
Ability to independently identify and implement solutions to problems and overcome challenges
Interpersonal skills and ability to adapt communication style and approach
Availability for a flexible Monday-Friday schedule including some evenings, holidays, Saturdays, and Sundays
Ability and willingness to travel as needed, generally no more than one to two weeks per year
Reliable, high-speed internet connectivity and a quiet, minimally distracting home workspace
Must live within a reasonable commuting distance of the Franklin, Tennessee, or Colorado Springs, Colorado, office
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time
Sick/personal time
Paid holidays, including between Christmas Eve and New Year’s Day
Hybrid work arrangement with one day per week working from home