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Customer Liaison Coordinator
Ford Motor Company. Investigate parts availability and delivery queries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and operational support capabilities, with fluency in Dutch, French, and English. Proficient in managing parts availability, pricing processes, and dealer communications while maintaining a collaborative and proactive approach.
Highest-signal resume keywords
Customer Service ExperienceFluency In Dutch, French, And EnglishStrong Written And Verbal Communication SkillsSAP KnowledgeMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic ApproachResilienceStrong OrganisationInitiativeFollow-Through
Tools & Technologies
SAPFord SystemsMicrosoft Office
Industry Keywords
Customer EngagementOperational SupportParts AvailabilityPricing ProcessesDealer CommunicationsAutomotiveAftersales Experience
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Investigate parts availability and delivery queries
- Obtain reliable delivery dates from suppliers and internal teams
- Resolve discrepancies and follow up on timely dispatch
- Source parts for immobilised vehicles, including alternative parts, next-assembly options and stock at other depots
- Own escalated customer concerns and initiate specialist helpdesk requests
- Maintain clear, proactive dealer updates while solutions are investigated
- Handle pricing enquiries and support pricing processes
- Administer Tyre Engine user access, base discounts and dealer queries
- Coordinate dealer and Ford network communications on parts, pricing, recalls and transport updates
- Handle systems enquiries and general administration
- Organise and follow up winter wheel pre-order programmes
Requirements
What you’ll need- Experience in customer service, client engagement or operational support, including resolving enquiries and coordinating follow-up
- Fluency in Dutch, French and English
- Strong written and verbal communication skills
- Customer-focused, empathetic and resilient approach
- Confidence handling challenging conversations and competing priorities
- Strong organisation, initiative and follow-through
- Collaborative working style with responsibility for own cases
- Good working knowledge of Microsoft Office
- Confidence learning business systems
- SAP, Ford systems, sales-support or automotive/aftersales experience are advantages, not prerequisites
Benefits
Comp & perks- Group and hospitalisation insurance
- Eco vouchers
- Subsidised company-restaurant meals
- Holiday allowance
- Year-end bonus
- Ford vehicle purchase discounts
- Teleworking allowance for eligible homeworking days
- Scope for one homeworking day per week following onboarding
- Opportunities to build a broad network across Ford, PartsPlus and dealers
- Transferable-skills development in customer service, stakeholder coordination and operational problem-solving