Data Quality Supervisor

Ford Motor Company

. Develop training plans, performance objectives, and career planning for members of three sub-teams: L2 Dealer Software Support Hotline (DSSH), L2 FSA Verification (SVT), and L2 North American Triage .

Posted 10/2/2026full-timeAllen Park • Michigan • United StatesMid-LevelSenior💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing training plans and performance objectives while leading cross-functional teams to resolve software challenges and enhance data quality. Strong analytical and project management skills are essential for synthesizing complex data and delivering actionable insights.

Highest-signal resume keywords

Project ManagementAnalytical SkillsStrategic ThinkingCommunication SkillsSubject Matter Expert on Dealership Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Plan DevelopmentPerformance Objective SettingData AnalysisRoot Cause IdentificationReporting Metrics Development

Soft Skills

Problem-SolvingStakeholder EngagementInfluencing Skills

Tools & Technologies

JiraDeveloper Tools

Industry Keywords

Field/Dealer Contact ExperienceFord OS Leadership BehaviorsEscalation SupportSoftware EscalationCustomer Vehicle Issues

About the role

Key responsibilities & impact

Develop training plans, performance objectives, and career planning for members of three sub-teams: L2 Dealer Software Support Hotline (DSSH), L2 FSA Verification (SVT), and L2 North American Triage
Lead and prioritize work of the Software Escalation (L2) team
Provide responsive escalation support to Hotline teams, including global hotline teams for FSA verification concerns, and Field Service Engineers addressing software failures and data issues affecting customer vehicles
Resolve diagnostic software challenges hindering technicians from resolving customer vehicle issues
Identify stakeholders and root causes
Collaborate with cross-functional teams to devise interim containment measures and establish preventative corrective actions
Act decisively on early warning reports to rectify data and systemic issues
Develop reporting metrics using information collected from Jira and other supporting sources
Establish feedback mechanisms and processes
Leverage developer tools to troubleshoot service issues and enhance back-end data quality
Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood, properly prioritized, and actioned

Requirements

What you’ll need

Bachelor's degree
4+ years of experience
Role model for Ford OS leadership behaviors
Subject matter expert on dealership operations
Field/dealer contact experience
Strong project management skills, with the ability to manage multiple priorities and meet deadlines
Strong analytical skills, with the ability to synthesize complex data and develop actionable insights
Excellent strategic thinking and problem-solving abilities, with a focus on delivering results
Communication and presentation skills with ability to influence and engage stakeholders at all levels of the organization
Must be legally authorized to work in the United States
Verification of employment eligibility required at hire
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time