Experience Strategist

Ford Motor Company

. Experience best-in-class shopping, buying and owning journeys firsthand, including test drives, deliveries, showrooms, online purchases, accessory and service purchases, and AI shopping assistants .

Posted 11/9/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $99,100 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer experience and retail, with a strong focus on documenting and analyzing shopping, buying, and ownership journeys. Proficient in leveraging AI shopping tools to enhance customer value and drive strategic insights.

Highest-signal resume keywords

Customer Experience ExpertiseAI Shopping Tools FluencyExperience DocumentationStrategic Insights PresentationInfluential Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience AnalysisBenchmarkingData DocumentationTrend TrackingUse Case Development

Soft Skills

Proactive AttitudeCuriosityStorytellingCollaborationInfluence

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

E-CommerceDigital ProductRetailAutomotiveCustomer Sentiment

About the role

Key responsibilities & impact

Experience best-in-class shopping, buying and owning journeys firsthand, including test drives, deliveries, showrooms, online purchases, accessory and service purchases, and AI shopping assistants
Document each experience consistently, including the journey, customer sentiment, success factors, and applicability to Ford
Maintain a benchmark library for team use
Benchmark major considered purchases and ownership experiences across automotive and other industries for retail and commercial customers
Track customer shopping, buying and ownership trends, including AI, and explain implications for Ford
Bring findings to Advanced Product Strategy & Planning as use cases tied to strategic bets and customer and Ford value
Pitch use cases to journey managers, product managers and product leaders; help prototype and shape tests
Feed outside-in input into quarterly strategy refresh and roadmap alignment sessions
Represent Global Digital at conferences and with partners and retail peers
Share learnings with the team monthly

Requirements

What you’ll need

Bachelor’s Degree
5+ years in customer experience, retail, e-commerce or digital product, with direct retail experience (in-store and online)
Proactive and curious; seeks out and personally tests new experiences
Customer obsessed and focused on delivering value to customers and Ford
Subject matter expertise in best-in-class shopping, buying or owning experiences
Ability to document experiences clearly and consistently
Fluency with current AI shopping tools and connections between digital and physical journeys
Experience taking observations to tested customer experiences and presenting findings to senior leadership
Strong storytelling and an active industry network
Ability to lead through influence as an individual contributor across product, design, engineering and business teams
Candidates must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up childcare
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day