Fleet Administration Specialist

Ford Motor Company

. Manage new fleet customer onboarding, including initial product setup and training .

Posted 10/27/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $74,300 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in fleet management, customer onboarding, and data integration while ensuring client satisfaction and operational efficiency. Proficient in Excel and Microsoft programs, with strong problem-solving and communication skills to effectively manage diverse stakeholder relationships.

Highest-signal resume keywords

Fleet Management ExperienceCustomer OnboardingExcel ProficiencyProblem-Solving SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fleet ManagementExcelVLOOKUPPivot TablesData IntegrationReport GenerationCustomer Asset Inventory ManagementProcess ManagementCritical ThinkingSolution Development

Soft Skills

Interpersonal SkillsProfessional CommunicationCreative ThinkingCollaborationRelationship Building

Tools & Technologies

Microsoft Suite

Industry Keywords

Customer ServiceStakeholder ManagementDynamic EnvironmentClient ExpectationsOperational Metrics

About the role

Key responsibilities & impact

Manage new fleet customer onboarding, including initial product setup and training
Execute day-to-day tactical requests from the vanity inbox, Implementation Project Managers, and Account Managers
Manage exceptions to ensure processes and requests are followed and resolved
Own escalated issues by applying critical thinking and problem-solving to identify and implement solutions
Ensure client expectations and internal metrics are met
Proactively manage customer groups and contacts to reduce defects
Manage monthly, quarterly, and annual customer reviews to analyze fleets and meet customer needs
Manage customer asset inventory
Work with IT to build processes and integrations consolidating data from multiple customer systems and resources
Support vehicle termination requests
Create new reports and generate recurring reports for customer requests
Build specific programs and provide customer service while ensuring fleet data accuracy

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree preferred
Equivalent customer service experience may be considered in lieu of degree
3+ years of proven experience in fleet management
Strong knowledge of Excel, including formulas, VLOOKUPs, and pivot tables
Proficiency in Microsoft suite of programs
Effective written and verbal communication skills
Ability to interact professionally with diverse stakeholders
Ability to think creatively and operate in a dynamic white space environment, specifically concerning solution development
Strong interpersonal skills for building client relationships and communicating with Sales, Onboarding, and Account Management teams
Comfortable working without assigned swim lanes in a fast-paced, highly collaborative environment
Candidates must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time
Sick/personal time
Paid holidays, including between Christmas Eve and New Year’s Day