Forward Model & Issue Resolution Quality Insights Supervisor

Ford Motor Company

. Support rapid, cross-functional response to emerging electronics and software issues during forward model development, prototype and pre-production builds, launch, and early production .

Posted 11/5/2026full-timeDearborn • Michigan • United StatesMid-LevelSenior💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing cross-functional projects within automotive systems, focusing on issue resolution, quality metrics, and AI-enabled solutions. Proficient in data analysis, dashboard creation, and effective communication with leadership to drive accountability and project success.

Highest-signal resume keywords

Cross-Functional Project ManagementAutomotive Systems EngineeringAI-Enabled Solutions DeploymentData Analysis and Dashboard CreationTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringElectrical EngineeringData ScienceSystems EngineeringQuality EngineeringAutomotive ElectronicsIssue ResolutionMetrics DefinitionSystem-Level TroubleshootingFailure Mode Analysis

Soft Skills

Strong CommunicationCollaboration SkillsAccountabilityInfluenceCoaching

Tools & Technologies

Power BIJiraSQLPythonConfluenceAVBOMWERSAIMS8DsEFDVS

Certifications & Qualifications

Project Management Certification (PMP)

Industry Keywords

Automotive SystemsSoftware DevelopmentQuality AssurancePrototype BuildsLaunch ReadinessRapid ResponseAI AdoptionDigital SolutionsEngineering Sign OffSix Sigma

Tech Stack

Tools & technologies

Cyber SecurityPMPPythonSQL

About the role

Key responsibilities & impact

Support rapid, cross-functional response to emerging electronics and software issues during forward model development, prototype and pre-production builds, launch, and early production
Track issues through containment and resolution, support launch-readiness reviews, and capture lessons learned
Drive electronics and software issues to verified closure ahead of key program milestones
Define and track forward model quality measures and report launch readiness to leadership
Use current and past model insights to inform design reviews, DFMEAs, test plans, and lessons learned
Organize system triage and issue-resolution teams’ AI work, priorities, projects, and overlapping efforts
Help teams identify approved tools, data, platforms, and appropriate AI, data, and cybersecurity contacts
Supervise a small team coaching engineers on practical AI use through hands-on sessions, office hours, and shared examples
Drive issue ownership, next steps, due dates, blocker removal, escalation, containment, root cause, corrective action, and verified closure
Support system-level triage and troubleshooting using vehicle, system, and cross-feature knowledge
Own metric definitions, data sources, targets, dashboards, reporting cadence, and measures such as triage time, resolution time, aging, backlog, throughput, reopen rate, intake quality, and AI adoption
Analyze issue, warranty, and field data to identify recurring failure modes and systemic causes
Establish data standards, classification fields, and Jira hygiene to maintain trusted metrics
Execute and improve issue intake, triage, escalation, reprioritization, closure, and learning processes with traceability and human review
Support hackathons and pilots and turn successful ideas into daily-use tools
Prepare executive-ready reporting and partner with product, program, engineering, validation, manufacturing, service, and quality teams

Requirements

What you’ll need

Bachelor’s degree in Software Engineering, Electrical Engineering, Computer Science, Data Science, Systems Engineering, Mechanical Engineering, or a related field
5+ years of experience in automotive systems, software, electronics, quality, systems engineering, product development, or a related technical discipline
Experience driving cross-functional projects or issues to completion
Demonstrated experience managing technical programs or projects, including scope, schedules, dependencies, risks, and status reporting
Experience defining metrics, building dashboards, and using data to track performance, identify trends, prioritize work, and improve issue-resolution outcomes
Experience supporting, deploying, or using AI-enabled or digital solutions and translating operational problems into practical use cases
Working knowledge of vehicle electronics and software, including architecture, interfaces, diagnostics, failure modes, and system-level troubleshooting
Strong communication and collaboration skills, with ability to drive accountability and present status, metrics, and risks clearly to leaders
Ability to lead or coordinate a small team, develop others, and deliver results through disciplined execution and influence
Must be legally authorized to work in the United States
Visa sponsorship is not available
Preferred: Master’s degree or project management certification such as PMP
Preferred: 7+ years of automotive electrical, electronic, software, systems, or quality engineering experience
Preferred: Experience with AI, analytics, automation, forward model or new-vehicle quality, prototype builds, launch readiness, and rapid response to electrical and software quality concerns
Preferred: Proficiency with Power BI, Jira dashboards, SQL, or Python
Preferred: Familiarity with generative AI, machine learning, intelligent automation, evaluation methods, and responsible-AI controls
Preferred: Knowledge of Ford product-development and issue-management processes and tools, including AVBOM, WERS, AIMS, 8Ds, eFDVS, Jama, Engineering Sign Off, DFMEA, Six Sigma, Confluence, and Jira applications
Preferred: Experience planning or running hackathons, pilots, or rapid experiments

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day