Global Service Diagnostics & Repair Program Manager

Ford Motor Company

. Ensure collaborative cross-functional delivery of key transformational initiatives and joint venture workflows .

Posted 9/24/2026full-timeAllen Park • Michigan • United StatesMid-LevelSenior💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management, business office management, and budgeting, with a strong focus on cross-functional collaboration and continuous operational improvement. Proven ability to lead teams, influence strategic decisions, and maintain a customer-centric approach in a dynamic environment.

Highest-signal resume keywords

Program ManagementBusiness Office ManagementBudgeting / PO ManagementPeople LeadershipCross-Functional Collaboration

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementBusiness Office ManagementBudgetingPO ManagementData UtilizationStrategic Decision-MakingChange Control ManagementWorkplan DevelopmentOperational ImprovementVoice of the Customer

Soft Skills

Interpersonal SkillsProfessionalismCollaborationCoachingCommunication

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Ford DiagnosticsCross-Functional TeamsJoint VentureCustomer Service DivisionOperational Excellence

About the role

Key responsibilities & impact

Ensure collaborative cross-functional delivery of key transformational initiatives and joint venture workflows
Oversee development of workplans and roadmaps
Monitor program and project progress and track milestone deliveries
Orchestrate cross-functional work and drive accountability across global teams
Represent the Voice of the Dealer and Technician when interfacing with cross-functional teams
Maintain a Voice of the Customer mindset and drive continuous operational improvement
Act as single point of contact on key initiatives
Direct and coach teams on workplans and execution of OTA initiatives and JV support plan development
Drive cross-functional and cross-company collaboration
Engage leadership and escalate barriers or breakdowns
Hold cross-functional teams accountable for milestone deliveries
Coordinate handoffs to Diagnostics, Publications, and Systems launch deliverable teams
Build a repository of JV best practices
Document support plan development, organization, and execution approaches
Coordinate change control management
Work with global Design For Service counterparts to provide an aligned FCSD voice to the Program Team
Ensure alignment with global partners on workplans
Build JV knowledge and expertise and develop a generic approach to future JV partnerships
Role-model Ford OS behaviors and develop the team in Excellence, Focus, and Collaboration
Promote work-life balance and use empowerment, coaching, counseling, feedback, team building, and process improvements to develop employees

Requirements

What you’ll need

Bachelor's degree
5+ years of experience with program management
5+ years of experience with business office management
5+ years of experience with budgeting / PO management
5+ years of experience with people leadership
Knowledge of Ford diagnostics deliverables and systems preferred
Ability to lead through influence and collaborate across Ford Customer Service Division and other Enterprise partners
Ability to utilize data and customer insights to influence strategic decisions and identify opportunities to improve people, processes, and platforms
Strong business acumen
Strong interpersonal skills and professionalism
Reliable and diligent work style
Collaborative team-player approach
Focus on continuous development of self and others
Ability to work independently, think forward, and work with all levels of management
Strong communication skills
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time