Manager, Uptime Strategy – Insights

Ford Motor Company

. Lead development of the Uptime data strategy and support management of core Uptime metrics, including RO Duration and 7-day and 29-day resolution rates .

Posted 10/7/2026full-timeDearborn • Michigan • United StatesMid-LevelSenior💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing data-driven business strategies and financial models to enhance Uptime performance and revenue growth. Proficient in analyzing operational metrics and synthesizing complex datasets into actionable insights for continuous improvement.

Highest-signal resume keywords

Data AnalyticsFinancial ModelingBusiness Case DevelopmentPerformance Dashboard ManagementUptime Assist Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business PlanningFinancial AnalysisStrategic AnalysisOperational Data AnalysisKPI Definition and RefinementRoot-Cause AnalysisProblem SolvingData Synthesis

Soft Skills

Analytical SkillsCritical ThinkingCommunication SkillsInterpersonal SkillsSelf-Direction

Tools & Technologies

SQLPower BITableauPerformance Dashboards

Certifications & Qualifications

Bachelor's DegreeMBA or Master's Degree (Preferred)

Industry Keywords

Uptime MetricsRO DurationService PerformanceWarranty StrategyDigital TransformationAutomotive Sector

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Lead development of the Uptime data strategy and support management of core Uptime metrics, including RO Duration and 7-day and 29-day resolution rates
Proactively analyze trends, identify root causes of underperformance, and surface improvement opportunities
Establish and maintain always-on monitoring of Uptime data across FCSD, Lincoln, and Ford Pro
Build dashboards and reporting cadences that flag emerging risks and performance shifts in near real time
Develop the Uptime strategy roadmap with Uptime leadership
Build business plans and financial models connecting RO Duration and Uptime Assist performance to parts and service revenue growth and cost efficiency
Build data-backed business cases and financial forecasts to prioritize investment in Uptime initiatives
Translate data insights into actionable, resourced plans
Prioritize a portfolio of Uptime-focused initiatives and identify training and scaling opportunities
Collaborate across FCSD, dealer operations, Quality, Engineering, and Finance
Define and refine KPIs tied to RO Duration and Uptime Assist performance
Conduct root-cause deep dives, develop PDCA through problem solving, and iterate on strategy for continuous improvement
Use Uptime data insights to define dealership capabilities and change management needs
Present data insights, business plans, and recommendations through metrics-driven presentations and reports
Liaise with delivery partners to define actions, RACI, and project management plans for data-informed products and experiences

Requirements

What you’ll need

Bachelor's degree in Business Administration, Finance, Data Analytics, Engineering, or a related field
6+ years of experience in business planning, financial analysis, strategic analysis, data analytics or program management, with significant involvement in developing business cases and roadmaps
Demonstrated experience working with operational or performance data, such as service, warranty, reliability, or customer experience metrics
Strong financial acumen and ability to build business cases, forecasts, and financial models
Exceptional analytical, problem-solving, and critical thinking skills
Ability to synthesize large or complex datasets into clear, actionable, financially grounded plans
Comfort working directly with data tools and dashboards to monitor performance trends and proactively flag risks
Excellent verbal and written communication, presentation, and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Strong self-direction and ownership for an individual contributor role
MBA or Master's degree in a relevant field (preferred)
Direct experience with Ford Uptime Assist, Reacquired Vehicle spend and volume, RO Duration reporting, or similar dealer/service performance metrics (preferred)
Parts and Service experience (preferred)
Experience with reliability engineering, warranty strategy, or service performance analytics in the automotive sector (preferred)
Experience building or managing real-time or near-real-time performance dashboards (preferred)
Experience with digital transformation strategies tied to service/business operations (preferred)
Experience in global markets (preferred)
Field and Dealer experience (preferred)
Experience with data analytics and forecasting tools such as SQL, Power BI, or Tableau (preferred)
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time