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Product Manager
Ford Motor Company. Collaborate with business operations stakeholders and cross-functional product teams to understand agent and customer experiences .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in defining and documenting user stories and acceptance criteria within an agile environment, while leveraging strong analytical skills to drive data-informed decisions. Proven ability to collaborate effectively across diverse teams and manage product backlogs to enhance customer and agent experiences.
Highest-signal resume keywords
User Story MappingAgile Software DeliveryAnalytical Problem-SolvingCustomer Service ApplicationsFord Credit Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User StoriesAcceptance CriteriaFunctional TestingData AnalysisBPMN Process ModelingJourney MappingProduct Backlog ManagementKPI TrackingCustomer Feedback AnalysisAgile Methodologies
Soft Skills
Communication SkillsCollaboration SkillsInterpersonal SkillsAttention to DetailCuriosity and Adaptability
Tools & Technologies
CRM SystemsSmart Secure DocumentsKnowledge Management Tools
Industry Keywords
Financial ServicesCredit OperationsCustomer ExperienceNet Promoter ScoreFirst Contact Resolution
About the role
Key responsibilities & impact- Collaborate with business operations stakeholders and cross-functional product teams to understand agent and customer experiences
- Translate user and business understanding into specifications, user stories, acceptance criteria, and testing scenarios
- Refine and execute Ford Credit servicing strategy
- Contribute to product roadmap and prioritization decisions, balancing features, speed to market, and technical feasibility
- Improve agent efficiency, customer Net Promoter Score, and First Contact Resolution metrics
- Partner with Smart Secure Documents and Knowledge Management teams to define solutions that simplify customer requests and educate agents
- Conduct user research to uncover needs, pain points, and opportunities
- Analyze customer feedback, usage metrics, and operational data to inform requirements and decisions
- Own defined outcomes, set goals, and help measure key results
- Execute functional testing and collaborate with QA engineers
- Support Collections strategies and outcomes with key stakeholders
- Work with third-party vendors on key initiatives
- Manage product backlog, track KPIs, and support quarterly planning across multiple initiatives
- Use data to drive decisions in ambiguous situations
Requirements
What you’ll need- Bachelor’s degree in a relevant field (e.g., Business, Technology, Information Systems) or equivalent practical experience or equivalent combination of relevant education and experience
- General knowledge of Ford Credit operations
- Proven ability to define and document clear, concise requirements (e.g., user stories, acceptance criteria) in an agile environment
- Strong analytical and problem-solving skills, including navigating ambiguity, breaking down complex issues, generating insights from data, and synthesizing actionable recommendations
- Exceptional communication, collaboration, and interpersonal skills across diverse functional teams and organizational levels
- Curious and adaptable mindset with willingness to learn new technologies, business processes, and customer behaviors
- Evidence of proactive ownership and ability to work independently with minimal supervision and collaboratively as part of a team
- Strong attention to detail
- Visa sponsorship is not available
- Must be legally authorized to work in the United States
- Direct Ford Credit experience and/or financial services experience, particularly credit operations or customer service, preferred
- Business Analyst, Product Owner, or similar agile software delivery experience preferred
- Experience with user story mapping, rapid prototyping, BPMN process modeling, or journey mapping preferred
- Experience with CRM systems or dedicated customer service applications preferred
Benefits
Comp & perks- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days
- Paid parental leave
- New parent ramp-up programs
- Subsidized back-up child care
- Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time