Product Manager, CRM Platform Specialist

Ford Motor Company

. Define and execute a multi-year roadmap for the Salesforce platform aligned with department and enterprise goals .

Posted 10/7/2026full-timeDearborn • Michigan • United StatesSeniorLead💰 $99,600 - $192,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce platform management, including architectural design, technical debt prioritization, and agile methodologies. Proficient in evaluating complex technical architectures and optimizing CI/CD processes to enhance developer experience and platform health.

Highest-signal resume keywords

Salesforce Platform ManagementAgile/Scrum MethodologiesCRM/Salesforce ArchitectureCI/CD OptimizationData Cloud Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ArchitectureMulesoft APIsRESTful APICloud ComputingBatch Data IngestionPlatform ScalabilityTechnical Debt ManagementKPI TrackingSecurity ProtocolsThird-Party Integration Evaluation

Soft Skills

Strong Communication SkillsStakeholder ManagementMentoring

Tools & Technologies

GitHub CopilotCopadoJIRASalesforce DXAutomated Testing Frameworks

Certifications & Qualifications

Salesforce AdministratorSystem/Application Architect

Industry Keywords

Product ManagementTechnical ArchitectureAgile CeremoniesUser StoriesData Subject Request Compliance

Tech Stack

Tools & technologies

CloudJenkins

About the role

Key responsibilities & impact

Define and execute a multi-year roadmap for the Salesforce platform aligned with department and enterprise goals
Prioritize technical debt, refactoring, and architectural upgrades alongside business-facing features
Evaluate complex technical architectures and balance immediate business value with long-term platform health
Track and report platform KPIs, including deployment frequency, system uptime, and total cost of ownership
Own developer experience tools and processes, including tools such as GitHub Copilot
Partner with Engineering Leads to optimize the CI/CD and release management pipeline, including Copado
Establish and enforce platform guardrails, coding standards, approved architectural patterns, data subject request compliance, production monitoring, and security protocols
Liaise with business product managers, enterprise architects, legal, data engineers, and cross-functional teams
Lead agile ceremonies and translate ambiguous technical needs into user stories and acceptance criteria
Mentor junior product managers, technical program managers, and peers on Salesforce best practices and product management methodologies
Evaluate third-party integrations and managed packages for security and performance
Monitor Salesforce releases and identify features and channels such as Data Cloud, AI/Einstein, Flow enhancements, IVI, and WhatsApp to solve business problems

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of relevant education and experience
7+ years of Product Management experience, including at least 2+ years focused on the Salesforce/CRM ecosystem
Deep understanding of CRM/Salesforce architecture, including multi-tenancy, Mulesoft APIs/integrations, RESTful API, cloud computing, and batch data ingestion
2+ years of experience managing a platform as a product, focusing on scalability and customer satisfaction
2+ years working in Agile/Scrum methodologies with tools such as JIRA
Strong verbal and written communication skills and ability to explain technical decisions to technical and non-technical audiences
Ability to navigate complex stakeholder landscapes and build consensus around platform priorities
Visa sponsorship is not available
Must be legally authorized to work in the United States
Master's degree in Computer Science, Engineering, Information Systems, or related field is preferred
Salesforce Administrator or System/Application Architect certifications are a plus
DevOps knowledge or experience with Salesforce DX and automated testing frameworks such as Copado or Jenkins is a plus
Data and analytics experience with Salesforce Data Cloud, Marketing Cloud, Sales Cloud, Mulesoft integrations, MCI/MCE or similar is a plus

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up childcare
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year's Day
Paid time off
Option to purchase additional vacation time
Relocation assistance may be available for qualified candidates