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Product Manager – Global Uptime, Digital Product
Ford Motor Company. Define the strategic vision and roadmap for dealer-facing software products .
Posted 10/23/2026full-timeDearborn • Michigan • United StatesMid-LevelSenior💰 $99,100 - $149,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on dealer-facing software products, leveraging data-driven decision-making and agile methodologies to enhance service experiences and operational efficiency. Proven ability to lead cross-functional teams and manage product backlogs while ensuring alignment with strategic goals.
Highest-signal resume keywords
Product Management ExperienceJira ProficiencyAgile Software MethodologiesData Analysis SkillsLeadership Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Requirements DocumentationPerformance Metrics TrackingSLA AdherenceProduct Launch ExperienceBacklog ManagementData-Driven Decision-MakingStrategic Vision DevelopmentContinuous ImprovementProblem-Solving SkillsOrganizational Skills
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationInterpersonal Skills
Tools & Technologies
Microsoft Office SuiteJiraFigma
Industry Keywords
Automotive Service OperationsConsumer-Facing Digital ProductsIntegrated Hardware/Software ProductsMatrix Organization ExperienceGlobal Service Ecosystem
About the role
Key responsibilities & impact- Define the strategic vision and roadmap for dealer-facing software products
- Enable faster repair processes, seamless communication between dealers and Ford subject-matter experts, and proactive service experiences
- Translate dealer and Ford business needs into actionable product requirements
- Lead delivery of tools and platforms for unified case management, performance metrics, and SLA adherence
- Drive experimentation, learning, and continuous improvement through data-driven decision-making and cross-functional alignment
- Balance near-term operational needs with long-term platform strategy
- Ensure scalability and interoperability across Ford’s global service ecosystem
- Develop working relationships with global teams across retail and commercial service operations
- Own, track, and report key product metrics to leadership
- Represent vehicle care service in executive and cross-functional reviews
- Influence priorities and investment decisions
Requirements
What you’ll need- Bachelor’s Degree required
- 5+ years of product management experience in the technology industry
- Proven ability to effectively utilize Jira for agile project management, including sprint planning, issue tracking, and reporting
- Domain knowledge across integrated hardware/software products, autonomy, or consumer-facing digital products
- Demonstrated ability to achieve goals in an innovative and fast-paced environment
- Ability to evolve product strategy based on research, data and industry trends
- Excellent problem-solving, organizational and analytical skills
- Successful product launch experience in a matrix organization
- Experience managing products in production and their backlogs
- Strong leadership skills and experience managing Design and Engineering stakeholders
- Strong verbal and written communication skills, including experience creating Product Requirements Documents
- Strong data analysis skills
- Familiarity with Agile Software Methodologies
- Proficiency in Microsoft Office Suite
- Must be legally authorized to work in the United States
- 8+ years of software product management experience, automotive service operations or dealership software product experience, and Figma experience are listed as additional qualifications
Benefits
Comp & perks- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day