Product Operations Lead, Fleet Management

Ford Motor Company

. Coordinate and support dealership/customer title and registration requests, including initial and re-registration requests .

Posted 10/26/2026full-timeRemote • Michigan • United StatesSenior💰 $86,600 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in U.S. title and registration processes, customer onboarding, and fleet management. Proven ability to build client relationships, support sales efforts, and provide training on product features and functionality.

Highest-signal resume keywords

U.S. Title And Registration ExperienceFleet Management ExperienceSales Experience With DealersMicrosoft Excel ProficiencyCustomer Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Title And Registration ProcessingFleet Customer Usage MonitoringProduct Setup And User TrainingSales And Marketing Material DevelopmentCustomer Insights Analysis

Soft Skills

Strong Interpersonal SkillsEffective Communication SkillsCreative Problem SolvingCollaboration SkillsPersuasive Advocacy

Tools & Technologies

Microsoft OfficeSalesforceMicrosoft Dynamics CRMProject Management Software

Industry Keywords

Fleet ManagementCustomer OnboardingProduct Features And FunctionalityDealer Relationships

About the role

Key responsibilities & impact

Coordinate and support dealership/customer title and registration requests, including initial and re-registration requests
Support customer onboarding for assigned product services, including product setup and user training
Provide monthly updates on assigned product features and functionality
Identify opportunities to educate customers about other Ford Pro products
Help customers maximize value from delivered products and services
Monitor fleet customer usage and provide training on underutilized functionality
Provide management with insights into customer product usage, preferences, and requested functionality
Escalate customer concerns, track open issues, and drive them to resolution
Support sales efforts for assigned products and services
Help develop sales and marketing materials for assigned products and services
Process title and registration transactions and vehicle moves
Ensure clients are billed correctly

Requirements

What you’ll need

H.S. Diploma or equivalent
4–5+ years of experience working for a fleet management company
4–5+ years of experience in U.S. title and registration work
Prior sales experience with dealers and/or commercial fleet customers
Strong interpersonal and communication skills
Ability to build client relationships and collaborate effectively with sales team members
Ability to identify business needs and clearly communicate them to product development teams
Comfortable working without predefined responsibilities in a fast-paced, highly collaborative environment
Self-starter who can think creatively and develop solutions in evolving or undefined areas
Ability to advocate persuasively for solutions that serve both the customer and the business
Proficiency with Microsoft Office, particularly Microsoft Excel
Familiarity with project management software
Familiarity with Salesforce and Microsoft Dynamics CRM
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time
Sick/personal time
Paid holidays, including between Christmas Eve and New Year’s Day