Quality Analyst

. Review customer feedback to identify and prioritize UX design updates for Touchscreen Centerstacks .

Posted 9/25/2026full-timeDearborn • Michigan • United StatesMid-LevelSenior💰 $86,600 - $130,000 per yearWebsite

Key responsibilities & impact

Review customer feedback to identify and prioritize UX design updates for Touchscreen Centerstacks
Review product designs and provide input on integrating them into the in-vehicle experience
Leverage AI/LLMs to categorize customer feedback databases and identify design issues, including prompt development and manual verification
Validate Touchscreen Centerstack UX and appearance quality to ensure implementation meets design intent
Track UX issues through closure, document program status on healthcharts, and escalate delayed issues
Create a prioritized list of UX and appearance quality updates with Product Management, Engineering, and Product Designers
Support development of new tools and processes for early issue identification
Work under Customer Confidence & Centerstack team leadership within Digital Product Design’s Digital Experience Quality center of excellence

What you’ll need

Bachelor’s degree in engineering, ergonomics, interactive design or equivalent
3+ years of experience in user interface or user interaction design
3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent
Excellent teamwork, leadership, interpersonal and communication skills required
Candidates must be legally authorized to work in the United States
Visa sponsorship is not available
Preferred: 4+ years of user interface or user interactive design experience
Preferred: 2+ years usability testing experience
Preferred: 2+ years concept validation experience
Preferred: 2+ years LLM prompt engineering
Preferred: 2+ years UX prototyping experience
Proficient with Figma, JIRA, and Microsoft Office
Comfortable working on changing demands, including changing deadlines
Able to prioritize and manage multiple tasks with minimal direction
Able to work collaboratively in a fast-paced, cross-functional team environment

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time