Recall Program Analyst

Ford Motor Company

. Report to the Recall & Service Programs Program Manager .

Posted 9/24/2026full-timeAllen Park • Michigan • United StatesJuniorMid-Level💰 $65,100 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management skills and the ability to coordinate cross-functional teams in the automotive industry. Proficient in developing and optimizing Field Service Action processes while ensuring effective communication and support for dealers.

Highest-signal resume keywords

Project ManagementAutomotive ExperienceField Service Action CoordinationStrong Communication SkillsMMP and E_Cat Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementField Service Action DevelopmentAutomotive Technical BackgroundRepair Procedure OptimizationData Analysis

Soft Skills

Strong Communication SkillsAbility to MultitaskTeam CollaborationEagerness to Learn

Tools & Technologies

WordExcelPowerPointE_Cat

Industry Keywords

AutomotiveDealer BulletinsWarranty AdministrationCross-Functional TeamsService Trials

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Report to the Recall & Service Programs Program Manager
Coordinate and participate in Field Service Action planning, development, and launch meetings
Coordinate the development, validation, approval, and publication of dealer bulletins and owner communications
Work with engineering representatives to define concerns and ensure robust corrective actions
Conduct Field Service Action service trials to ensure technical instructions are feasible and accurate
Coordinate launch planning with PS&L and DSP to ensure required parts and software are available
Optimize repair procedures, part requirements, and supplier costs to minimize corporate warranty spend
Support development of Field Service Action Fact Sheets for Field Review Committee meetings
Ensure all affected markets are considered in planning, development, and launch processes
Establish appropriate Field Service Action edit controls with warranty administration
Ensure programs are administered as approved in GCAMP
Monitor post-launch field performance and make program adjustments as needed
Assist dealers, FCSD functional activities, and regional markets with Field Service Action concerns
Support the SSSC in providing accurate, high-quality, timely assistance to dealers

Requirements

What you’ll need

Bachelor's Degree or equivalent combination of relevant education and experience.
2+ years of automotive experience (dealer, supplier, assembly plant, retail auto parts store, or similar)
1+ years of experience leading a team or project (directly or indirectly)
Strong communication skills, verbal and written required
Word, Excel, and PowerPoint proficient
Ability to work with cross-functional teams
Strong project management skills with the capability of organizing & managing numerous projects simultaneously from inception/feasibility, through implementation
Candidates must be legally authorized to work in the United States
Automotive Technical Background preferred
MMP and E_Cat (electronic parts catalog) experience preferred
Ability to multitask and thrive in a fast-paced environment
Eagerness to learn
Ability to work as a team yet take action independently

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time