Senior Associate, HR Shared Service

Ford Motor Company

. Maintain accurate and confidential HR Shared Services records and data, including employee details, compensation, benefits enrollment, performance evaluations, and leave records .

Posted 10/17/2026full-timeNaucalpan de Juárez • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Shared Services management, data integrity, and compliance with regulatory guidelines while effectively utilizing technology to enhance HR operations. Strong communication skills and a customer service orientation support relationship-building with employees and leaders.

Highest-signal resume keywords

HR Shared Services ManagementData AnalysisHCM OracleGenerative AI ToolsCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Data ManagementOnboarding ProcessingOffboarding ProcessingPayroll CoordinationExcelPowerPointPower BIPython

Soft Skills

Analytical MindsetAdaptabilityCommunicationEmpathy

Tools & Technologies

HCM OracleMicrosoft CopilotChatGPT

Industry Keywords

HR OperationsBusiness Process ImprovementComplianceEmployee Relations

Tech Stack

Tools & technologies

OraclePython

About the role

Key responsibilities & impact

Maintain accurate and confidential HR Shared Services records and data, including employee details, compensation, benefits enrollment, performance evaluations, and leave records
Ensure compliance with federal, state, and local laws, regulatory guidelines, and company policies
Coordinate data integrity and information transfer with external payroll suppliers
Manage incoming calls, tickets, and employee and leader inquiries using HCM Oracle
Identify manual and repetitive HR workflow tasks and improvement opportunities through data analysis
Perform employee data management, onboarding and offboarding processing, and payroll coordination
Build and maintain relationships with business leaders, HR managers, employees, and internal partners
Communicate with clarity, empathy, and simplicity

Requirements

What you’ll need

Bachelor's degree in Human Resources, Business Administration, Information Technology, Digital Business, or a related field is preferred, or equivalent practical experience
Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems
English proficiency at C1 or C2 level is required
Portuguese proficiency is desired
Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent
Practical experience using Generative AI tools such as Microsoft Copilot and ChatGPT for text synthesis, drafting, daily productivity, and process automation is desired
Familiarity with Power BI or basic Python is highly preferred
Strong customer service orientation
Analytical mindset
Adaptability to new technologies
Passion for teaching and guiding others on digital tools

Benefits

Comp & perks

Flexible hybrid work model with ability to work at the Global Technology and Business Center (GTBC) in Naucalpan, Mexico
Equal opportunity and diverse, inclusive workplace
Use of Microsoft 365 and Artificial Intelligence tools to optimize service delivery and productivity
Opportunity to contribute to process automation and continuous improvement
Opportunity to teach and guide others on digital tools