Senior Manager, Design for Service

Ford Motor Company

. Lead the Program Management, Commodity Program Management, Process, and Serviceability (CAD/DPA) teams .

Posted 10/27/2026full-timeAllen Park • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical understanding of mechanical systems, electrical, software, and systems architectures, while effectively leading cross-functional teams to optimize serviceability and drive design for service processes. Capable of translating organizational objectives into actionable plans and fostering collaboration across diverse international markets.

Highest-signal resume keywords

Mechanical Systems ExpertiseElectrical Systems ArchitectureDiagnostic Data KnowledgeLeadership Through InfluenceProduct Development Process Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mechanical SystemsElectrical SystemsSoftware ArchitectureDiagnostic Trouble CodesNetwork TopologyServiceability RequirementsData ReadinessDesign For ServiceProcess ImprovementsLaunch Planning

Soft Skills

Interpersonal SkillsCollaborationStrategic Decision-MakingCommunicationTeam Building

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

Dealer OperationsService Parts AvailabilityWarranty Cost ObjectivesVoice Of The CustomerCross-Functional Collaboration

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Lead the Program Management, Commodity Program Management, Process, and Serviceability (CAD/DPA) teams
Serve as the primary FCSD interface to Product Development
Work with Advanced Engineering, Features, and Flexible Vehicle Architecture as the Voice of the Customer, Dealer, and Technician
Engage during advanced engineering and platform architecture phases to optimize serviceability
Introduce and maintain serviceability requirements and ensure requirements are met or deviations are approved
Deliver warranty cost objectives through serviceability improvements
Expand team expertise into electrical, software, and systems architecture
Define diagnostic data requirements with Product Development software engineers and suppliers
Partner with Product Development and enterprise teams on diagnostic tooling, service features, and data readiness
Track launch deliverables including tools, diagnostic readiness, service information, manuals, major service issues, and service parts release
Support service parts availability and develop launch plans for major programs
Define service strategies for new technologies and support dealer service strategy
Drive Design for Service process alignment with the Product Development development system (GPDS) and global best practices
Develop the team through Ford behaviors, coaching, counseling, feedback, team building, and process improvements
Ensure global Design for Service roles, responsibilities, and processes are defined and followed

Requirements

What you’ll need

Bachelor’s degree or equivalent (engineering or technical field preferred)
Proven ability to apply strong technical understanding of mechanical systems and components, including assembly and disassembly
Working knowledge of vehicle electrical, software, and systems architectures
Knowledge of diagnostics, including network topology, diagnostic trouble codes (DTCs), and diagnostic data
Familiarity with Dealer Operations
Ability to lead through influence, build alignment, and drive collaboration across functions and throughout the enterprise
Ability to use customer insights, operational data, and other evidence to shape strategic decisions, establish priorities, and secure stakeholder commitments
Ability to translate organizational objectives into clear direction, actionable plans, and measurable outcomes
Ability to independently assess emerging needs, anticipate challenges, and identify opportunities
Ability to lead organizational change and support colleague development
Ability to communicate complex technical and business topics clearly to senior leaders and cross-functional partners
Strong interpersonal skills, sound judgment, and professional approach
Ability to foster collaborative, high-performing teams
Ability to collaborate with teams and stakeholders across Europe, South America, China, and other international markets
Legally authorized to work in the United States
Master’s degree, Product Development process knowledge, and experience leading a larger team (10+) are preferred or advantageous

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time
Sick/personal time
Paid holidays, including between Christmas Eve and New Year’s Day