Senior Product Manager, Service Enablement

Ford Motor Company

. Shape the digital service experience for Ford Energy .

Posted 11/5/2026full-timeDearborn • Michigan • United StatesSenior💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Product Management, particularly in leading digital product development and AI-enabled products from planning through launch. Proven ability to synthesize customer insights and technical requirements into actionable strategies that drive measurable business impact.

Highest-signal resume keywords

Product ManagementAI-Enabled Product DevelopmentDigital Product DevelopmentCustomer Support PlatformsField Service Management

ATS Keywords

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Hard Skills

Product StrategyData AnalysisAI DeploymentMVP LaunchCase ManagementWork Order PreparationKnowledge RetrievalOperational OutcomesFinancial ProjectionsUser Adoption Metrics

Soft Skills

LeadershipCommunicationCustomer-Focused

Tools & Technologies

Salesforce Service CloudService CRMAgentic AIAutomation ToolsData Science

Certifications & Qualifications

Bachelor's DegreeMaster of Business Administration

Industry Keywords

After-Sales ServiceWarranty OperationsEnergy StorageEV ChargingConnected-Product Ecosystems

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Shape the digital service experience for Ford Energy
Lead after-sales software and support tools for battery energy storage products from commissioning through service and warranty
Define the roadmap for digital tools used by customers, field service engineers, support agents, and authorized service providers
Lead deployment of agentic AI to accelerate answers, issue resolution, and measurable business impact
Own discovery and business-case development for service and support tooling initiatives
Ground the roadmap in field research and operational and financial outcomes
Identify service and support processes where agentic AI can improve case intake, triage, routing, work order preparation, warranty evidence gathering, knowledge retrieval, guided resolution, and proactive customer updates
Lead responsible pilot-to-production deployment in the service CRM and surrounding workflows, including evaluation criteria, guardrails, human-in-the-loop design, and impact measurement
Consume asset telemetry and diagnostic AI outputs from a partner product team in service workflows
Analyze service case data, work order history, and support interactions to identify friction, bottlenecks, and opportunities to reduce resolution time and cost to serve
Translate product vision into product definitions and technical requirements
Partner with Project Operations & Performance, Software Engineering, Data Science, UX Design, and analytics teams from concept through launch and iteration
Implement AI-powered feedback loops to monitor customer feedback, user friction, and improvement priorities
Synthesize customer insights, technical constraints, and financial projections into recommendations for executive leadership
Define and track metrics demonstrating business and customer impact
Monitor frontline users to improve adoption, usability, and outcomes

Requirements

What you’ll need

HS Diploma or equivalent combination of relevant education and experience
10+ years of progressive growth and experience leading Product Management in large scale environment
5+ years of experience leading digital product development or AI enabled products from planning through launch and improvements
5+ years of demonstrated ability to achieve strategic goals in an innovative and fast-paced “internal startup” environment, and to evolve product strategy based on research, data, and industry trends
3+ years of experience building systems where AI operates autonomously and demonstrating how those systems were made reliable
3+ years of product management experience, including substantial ownership of 0-to-1 digital product development from customer discovery and strategy through MVP launch, scale-up, and measurement of business and customer outcomes
1+ years of experience shipping AI or ML enabled product features, or strong working understanding of how LLM-based and agentic systems are built, evaluated, and governed in production
Experience with software that handles substantial amounts of data or connects to equipment
Strong communication, leadership, and customer-focused skills
Domain knowledge in after-sales service, field service management, customer support platforms, or warranty operations may be advantageous
Experience deploying agentic AI, copilots, or automation into customer-facing or employee-facing workflows, including guardrails, evaluation frameworks, and human oversight may be advantageous
Experience with Salesforce Service Cloud or similar case management and field service platforms may be advantageous
Familiarity with energy storage, EV charging, distributed energy systems, or connected-product ecosystems may be advantageous
Bachelor's Degree in Business, Engineering, Human-Computer Interaction, or a related field, or Master of Business Administration may be advantageous
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Performance-based bonuses
Ford vehicle discounts
Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time
Sick/personal time
Paid holidays, including between Christmas Eve and New Year’s Day