Senior Specialist, HR Shared Service

Ford Motor Company

. Intake, strategically prioritize, and resolve complex HR policy/process inquiries, transactions, and escalations .

Posted 10/26/2026full-timeDearborn • Michigan • United StatesSenior💰 $99,100 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR policy and process management, with a strong focus on employee experience enhancement and process improvement. Capable of providing advisory services and managing complex HR cases while fostering collaborative relationships with stakeholders.

Highest-signal resume keywords

HR Policy ManagementEmployee Experience EnhancementProcess ImprovementAdvisory ServicesComplex Case Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human Resources ManagementOrganizational DevelopmentData ManagementWorkflow ImprovementRoot-Cause Analysis

Soft Skills

Customer Service ExcellenceCollaborationStrategic PrioritizationProblem Solving

Certifications & Qualifications

CHRP CertificationPHR Certification

Industry Keywords

Employee Issue ResolutionHCM Data AlignmentJob ArchitecturePosition ChangesLeaves of Absence

About the role

Key responsibilities & impact

Intake, strategically prioritize, and resolve complex HR policy/process inquiries, transactions, and escalations
Handle executive-level, high-visibility, and complex cases including leaves of absence, position changes, and offboarding
Liaise between and delegate actions to People First colleagues and key partners, monitoring resolution
Participate in special projects involving organizational design, mass position changes, HCM data alignment, job architecture, and data cleanup
Identify systemic issues and develop root-cause solutions to enhance employee experience
Build contextual knowledge and collaborative relationships with assigned customer groups
Model customer service excellence and share learnings and best practices
Provide advisory and consultation services on HR data management, employee issue resolution, and process improvement
Identify process inefficiencies and recommend workflow and service-delivery improvements

Requirements

What you’ll need

Bachelor’s Degree or Master’s Degree in Human Resources, Organizational Development, or any other related discipline, or commensurate work experience
Minimum 3 years of work experience with a Master’s degree or 5 years of work experience with a Bachelor’s degree, preferably in Human Resources or a related field
CHRP certification preferred
PHR certification preferred
Occasional lifting of no more than 10 pounds
Primarily seated work with repetitive hand-finger actions
Must be legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision, and prescription drug coverage
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous vacation time
Sick/personal time
Paid holidays, including between Christmas Eve and New Year’s Day