Service Quality Insights & Strategy Specialist

Ford Motor Company

. Drive improvement in Fix It Right the First Time performance across U.S.

Posted 10/6/2026full-timeAllen Park • Michigan • United StatesMid-LevelSenior💰 $86,600 - $166,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis and reporting, with a focus on improving service quality and repair performance. Proficient in translating complex data into actionable insights and strategic recommendations for cross-functional teams.

Highest-signal resume keywords

Data AnalysisMicrosoft ExcelPower BISix Sigma CertificationAutomotive Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReport DevelopmentProcess ImprovementQuality ImprovementRoot Cause AnalysisAI ToolsAutomation SolutionsSQLPythonDashboard Development

Soft Skills

Verbal CommunicationTechnical WritingPresentation SkillsProject ManagementStakeholder Coordination

Tools & Technologies

Power BITableauMicrosoft ExcelConnected Vehicle DataService Quality Dashboards

Certifications & Qualifications

Six Sigma Certification

Industry Keywords

Automotive TechnologyFix It Right the First TimeCustomer ServiceField DataTechnical Field Operations

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Drive improvement in Fix It Right the First Time performance across U.S. and global markets
Lead cross-functional projects addressing drivers of Fix It Right the First Time “No” survey responses
Research root causes affecting repair quality and develop, deploy, and track countermeasures
Pull and analyze warranty, customer survey, dealer report, and connected vehicle data
Identify early warning trends, anomalies, and emerging service quality issues
Identify high-impact dealers and opportunities and prioritize actions by regional and global impact
Own global Fix It Right the First Time reporting, including regional performance, trends, and progress toward objectives
Build, maintain, and improve service quality dashboards and reporting tools
Prepare ad-hoc analyses, visualizations, and executive-ready materials for leadership reviews
Provide data-driven insights supporting root cause investigations
Shape strategic recommendations based on field data findings
Advise partner teams by translating complex data into clear, actionable stories
Collaborate with Technical Field Operations, CIDR, FSA teams, and Parts Supply & Logistics

Requirements

What you’ll need

Bachelor of Science degree in Automotive Technology, Engineering, or a related field
Intermediate-to-advanced proficiency in Microsoft Excel, including data analysis and accurate report development
Ability to interpret complex data and translate findings into actionable insights and recommendations
Strong verbal communication, technical writing, and presentation skills
Ability to manage multiple projects concurrently, prioritize competing deadlines, and coordinate with multiple stakeholders
Automotive service or technical experience preferred
Ford Customer Service Division (FCSD) field experience preferred
Experience developing, implementing, or using AI tools and automation solutions preferred
Six Sigma certification preferred
Experience applying process- and quality-improvement methods preferred
Experience with Power BI or Tableau, and/or SQL or Python preferred
Legally authorized to work in the United States
Visa sponsorship is not available

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off
Option to purchase additional vacation time