ServiceNow Platform Manager – Strategy & Governance

Ford Motor Company

. Shape the ServiceNow roadmap using demand trends, pilot outcomes, stakeholder feedback, platform-health insights, and business priorities .

Posted 9/18/2026full-timeDearborn • Michigan • United StatesSeniorLead💰 $115,500 - $218,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ServiceNow platform strategy, governance, and demand management, with a strong focus on aligning technology initiatives with business value and operational efficiency. Proven ability to lead cross-functional teams, manage risks, and communicate effectively with executive stakeholders.

Highest-signal resume keywords

ServiceNow Platform StrategyAgile PlanningGovernance RoutinesDemand ManagementPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNowIT Service ManagementRoadmap ManagementRisk ManagementProgram Increment PlanningTechnology TransformationData GovernancePlatform ArchitectureConfiguration ManagementOperational Processes

Soft Skills

Strong Executive PresenceInfluencing Without AuthorityAnalytical SkillsProblem-Solving SkillsCommunication Skills

Industry Keywords

Enterprise PlatformsIT OperationsService ManagementStakeholder EngagementCross-Functional Delivery

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Shape the ServiceNow roadmap using demand trends, pilot outcomes, stakeholder feedback, platform-health insights, and business priorities
Recommend ServiceNow platform strategy and investment decisions to senior leadership
Lead executive governance routines, roadmap reviews, prioritization discussions, decision forums, risk escalations, and strategic alignment sessions
Establish processes for evaluating platform demand against business value, technical feasibility, security, cost, capacity, data quality, stability, and sustainability
Partner with ServiceNow governance, technical, platform, and external partner teams on standards, future modules, integrations, and modernization
Own intake, triage, prioritization, and distribution of new ServiceNow platform demand
Provide visibility into demand status, prioritization decisions, delivery timing, dependencies, risks, and tradeoffs
Lead Program Increment planning and coordinate priorities, dependencies, capacity, objectives, and outcomes across teams
Coordinate large-scale ServiceNow initiatives and lead smaller-scope initiatives through planning and execution
Identify, manage, and escalate risks, blockers, dependencies, and cross-team decisions
Lead, coach, develop, and guide a team of three professionals
Establish team priorities, roles, expectations, accountability, and development opportunities
Support workforce planning, capability development, knowledge sharing, and succession planning
Identify process simplification, governance, automation, AI-enabled operations, and continuous-improvement opportunities
Use demand, delivery, operational, and platform data to identify trends and strategic priorities
Develop executive materials, roadmap narratives, investment recommendations, business cases, governance content, and transformation updates
Ensure transformation initiatives align with enterprise architecture, security, compliance, data governance, and operational-support requirements

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, Business, Engineering, Management Information Systems, or a related discipline, or equivalent relevant experience
Minimum of 7 years of professional experience supporting ServiceNow, enterprise platforms, IT Operations, service management, technology transformation, or related environments
Experience leading strategic technology initiatives, roadmap planning, demand management, governance, portfolio coordination, or organizational planning
Experience working across application teams, service teams, platform teams, vendors, program-management teams, and executive stakeholders
Experience with Agile planning, Program Increment planning, roadmap management, prioritization, risk management, and cross-functional delivery coordination
Experience leading governance routines, executive reviews, prioritization discussions, strategic planning sessions, and stakeholder communications
People-leadership experience, including coaching, performance support, priority setting, and team development
Experience independently leading planning, coordination, and execution for initiatives of varying scope and complexity
Strong business acumen connecting platform capabilities to measurable outcomes, operational efficiency, risk reduction, employee experience, and enterprise value
Working knowledge of ServiceNow, including IT Service Management capabilities, processes, and service-management practices
Understanding of platform architecture, integrations, data models, system dependencies, operational processes, and platform constraints
Experience managing technology demand and balancing delivery needs with platform health, security, cost, capacity, and technical feasibility
Ability to translate complex technical topics, delivery risks, and platform dependencies into business impacts, decisions, and executive communications
Experience with technology governance, platform governance, service ownership, process ownership, configuration management, and enterprise architecture concepts
Strong executive presence and ability to present in leadership forums and manage up
Ability to influence without direct authority, resolve blockers, and build trusted stakeholder relationships
Strong written, verbal, presentation, facilitation, analytical, and problem-solving skills
Candidates must be legally authorized to work in the United States

Benefits

Comp & perks

Immediate medical, dental, and prescription drug coverage
Flexible family care, parental leave, new parent ramp-up programs, and subsidized back-up child care
Vehicle discount program for employees and family members, and management leases
Tuition assistance
Employee resource groups
Paid time off for individual and team community service
Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and option to purchase additional vacation time
Visa sponsorship