Supervisor, HR Shared Service – Portuguese Fluent

Ford Motor Company

. Lead and develop the HR Shared Services team through clear priorities, coaching, feedback, and ongoing training .

Posted 10/28/2026full-timeNaucalpan de Juárez • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in HR Shared Services management, focusing on employee lifecycle processes, data administration, and service delivery improvement. Proficient in leading teams with a commitment to inclusivity, effective communication, and adherence to local employment requirements.

Highest-signal resume keywords

Employee Lifecycle ProcessesHRIS ManagementData AnalysisContinuous ImprovementFluent Portuguese and English

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR Data AdministrationService MetricsProject ManagementAutomationReporting

Soft Skills

Approachable LeadershipClear CommunicationCustomer-Service OrientationEmpathyConflict Management

Certifications & Qualifications

Bachelor’s Degree in Human Resources

Industry Keywords

Data PrivacyMulticultural EnvironmentsLocal Employment RequirementsPerformance MetricsRoot-Cause Analysis

About the role

Key responsibilities & impact

Lead and develop the HR Shared Services team through clear priorities, coaching, feedback, and ongoing training
Foster an inclusive and collaborative environment while managing performance, workload, coverage, and team challenges fairly
Oversee employee lifecycle processes, including onboarding, employee data changes, terminations, benefits, timekeeping, and system updates
Monitor service quality, accuracy, and timelines; resolve or escalate issues while protecting confidential information
Use process reviews, performance metrics, and feedback to identify root causes, reduce inefficiencies, and improve service delivery
Lead simplification, standardization, and automation initiatives while documenting practices and aligning global standards with local requirements
Ensure employees and leaders receive clear, respectful, and needs-focused support
Guide the team in responding to questions about HR policies, programs, and processes
Coordinate HR Shared Services across South American markets to deliver a consistent regional experience
Partner with regional and global teams to align processes, address local needs, resolve dependencies, and share best practices

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field, or equivalent experience
Advanced or fluent Portuguese, spoken and written, required
Advanced or fluent English, spoken and written, required
Knowledge of employee lifecycle processes, HRIS, HR data administration, service metrics, data analysis, and reporting
Understanding of continuous improvement, standardization, project management, and automation or AI for service processes
Commitment to data privacy and responsible technology use
Knowledge of local employment requirements or ability to partner with local specialists
Approachable leadership, employee development, clear communication, customer-service orientation, and empathy in multicultural environments
Sound judgment, critical thinking, root-cause analysis, conflict management, and appropriate risk escalation
Agility, integrity, confidentiality, and continuous improvement mindset
Ability to balance global standards and local needs

Benefits

Comp & perks

Equal opportunity and diverse, inclusive workplace commitment
Ongoing training and employee development
Coaching and feedback to strengthen team capabilities
Hybrid work model with flexibility to work at the GTBC in Naucalpan, Mexico