Technical Support Analyst

Ford Motor Company

. Manage Dealer Technical Service Requests through multiple channels for complex vehicle repairs .

Posted 10/6/2026full-timeAllen Park • Michigan • United StatesJuniorMid-Level💰 $55,020 - $121,440 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical service requests and providing accurate vehicle diagnostics and repair recommendations. Proficient in coordinating with service personnel and maintaining effective case management within established timelines.

Highest-signal resume keywords

Automotive DiagnosticsTechnical Service ManagementASE CertificationsProblem-Solving SkillsExperience with Jira

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Vehicle DiagnosticsRepair PlanningTechnical Documentation ResearchCase ManagementData Capture for Reviews

Soft Skills

Communication SkillsAnalytical CapabilitiesTeam Collaboration

Tools & Technologies

Jira

Certifications & Qualifications

High School DiplomaBachelor’s Degree in Technical DisciplineASE CertificationsSenior Master CertificationState Automotive Certifications

Industry Keywords

Automotive RepairDealer Technical ServiceField Service EngineeringHotline OperationsAutomotive Dealership Service Experience

About the role

Key responsibilities & impact

Manage Dealer Technical Service Requests through multiple channels for complex vehicle repairs
Provide timely initial responses
Communicate with technicians of all skill levels to provide diagnosis and repair plans
Research workshop manuals, service publications, and technical/engineering documents
Formulate technically accurate recommendations
Determine final repair disposition and confirm case closure
Maintain timely case management within allowable aging objectives
Coordinate with Field Service Engineers and Dealer Management/Service Personnel
Escalate concerns to Level 2/Level 3 support, PD Engineering, and Field Service Engineers
Capture data for Field Service Engineer dealer process reviews
Participate in calibration sessions, peer reviews, team meetings, coaching, and training sessions
Support Hotline operations on site from 8 am until 8 pm EST

Requirements

What you’ll need

High School Diploma
2+ years of hands-on technical/diagnostic experience in automotive-related environments
2+ years of experience in vehicle diagnostics and repair
Support Hotline operations on site from 8 am until 8 pm EST
Working on Saturdays as required
Working on Ford scheduled holidays as required
Schedule flexibility based on business needs
Legally authorized to work in the United States
Bachelor’s degree or higher in a technical discipline (preferred)
ASE Certifications (preferred)
Senior Master Certification or equivalent OEM technical training (preferred)
State Automotive Certifications (preferred)
Automotive dealership service experience (preferred)
Experience with Jira (preferred)
Strong problem-solving and analytical capabilities

Benefits

Comp & perks

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days
Paid parental leave
New parent ramp-up programs
Subsidized back-up child care
Adoption and surrogacy expense reimbursement
Fertility treatments
Vehicle discount program for employees and family members
Management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
Paid time off
Option to purchase additional vacation time