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Ford Motor Company

Vehicle Team Service Engineer

Ford Motor Company

. Identify product quality concerns during Launch and LTIS that risk customer satisfaction, warranty expense, vehicle off-road status, and RAV .

Posted 10/28/2026full-timeLouisville • Kentucky • United StatesMid-LevelSenior💰 $86,600 - $166,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in automotive service technical processes, problem-solving, and project management, with a strong focus on quality assurance and customer satisfaction. Proficient in utilizing Ford databases and managing service concerns effectively.

Highest-signal resume keywords
Automotive Service Technical ExperienceGlobal 8D ExperienceProject Management ExperienceProficiency With Ford DatabasesTechnical Writing Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Problem Solving ResolutionTechnical WritingPresentation SkillsProject ManagementQuality AssuranceService Risk IdentificationConcern ManagementData AnalysisProcess DevelopmentTask Management
Soft Skills
AdaptabilityCommunicationCollaborationRelationship BuildingTime Management
Tools & Technologies
JIRAAIMSGCQISWERSMMPGSARTWASTest Fleet DataEmerging Concern ProcessQSF Process
Certifications & Qualifications
Green Belt Certification
Industry Keywords
Product Development ProcessFixed OperationsCustomer SatisfactionWarranty ExpenseVehicle Off-Road StatusLaunch ProcessService SolutionsDealer Diagnostic CapabilityParts AvailabilityTechnical Support

About the role

Key responsibilities & impact
  • Identify product quality concerns during Launch and LTIS that risk customer satisfaction, warranty expense, vehicle off-road status, and RAV
  • Review JIRA/AIMS cases before launch and evaluate concern severity, field risk, and Dealer diagnostic and repair capability
  • Investigate enterprise-approved Masked Codes and communicate with dealers as needed
  • Coordinate Parts and Software availability and publish awareness messages and TSBs
  • Represent FCSD to the Plant Vehicle Team, engineers, New Model Launch Teams, and engineering/manufacturing leadership meetings
  • Monitor Onsite Modification programs and Plant Stop Ship/Builds for potential service risks
  • Support PVT Early Concern Binning reviews and the Early Dealer Feedback process
  • Represent FCSD in vehicle launch meetings using GCQIS and service data
  • Manage and track service concerns using GCQIS Concern Management
  • Develop hand-off relationships and processes with Design for Service counterparts
  • Liaise with the CIDR Team to hand off open concerns after LTIS/Launches
  • Use Emerging Concern and QSF processes to accelerate service solutions
  • Escalate hard rocks and concerns requiring leadership assistance to the FCSD PVT Manager
  • Use AIMS, QED, BSAQ, JIRA, GSAR, GCQIS, and test fleet data to identify potential service risks

Requirements

What you’ll need
  • Bachelor's degree
  • 5+ years of automotive service technical experience
  • 5+ years of experience with problem solving resolution, technical writing, and presentation skills
  • 3+ years of Global 8D experience or green belt certification
  • 3+ years of documented project or program management experience
  • Proficiency with Ford Databases (GCQIS, WERS, MMP, GSAR, TWAS) (preferred)
  • Dealer Employment experience (fixed operations) desired
  • FCSD field experience desired
  • Knowledge of Product Development process and structure desired
  • Capacity to effectively manage multiple tasks
  • Ability to adapt quickly to support ad-hoc projects
  • Legally authorized to work in the United States
  • Visa sponsorship is not available

Benefits

Comp & perks
  • Immediate medical, dental, vision and prescription drug coverage
  • Flexible family care days
  • Paid parental leave
  • New parent ramp-up programs
  • Subsidized back-up child care
  • Family building benefits including adoption and surrogacy expense reimbursement
  • Fertility treatments
  • Vehicle discount program for employees and family members
  • Management leases
  • Tuition assistance
  • Established and active employee resource groups
  • Paid time off for individual and team community service
  • Generous schedule of paid holidays, including the week between Christmas and New Year’s Day
  • Paid time off
  • Option to purchase additional vacation time