Warranty Claim Assessor

Ford Motor Company

. Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines .

Posted 10/27/2026full-timeChennai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in warranty claim assessment and validation, ensuring compliance with technical guidelines and warranty policies. Possesses strong diagnostic knowledge and experience in automobile repairs, contributing to effective claim management and cost-saving initiatives.

Highest-signal resume keywords

Warranty Process ExposureTechnical Diagnostic KnowledgeAutomobile Dealership ExperienceClaim Assessment AccuracyCommunication And Interpersonal Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diagnostic Trouble Codes (DTCs)Failure Mode CodingParts Usage VerificationLabor Operations AssessmentRoot Cause AnalysisClaim Leakage PreventionCapacity Utilization ManagementQuality Benchmark MaintenanceAutomobile Repair KnowledgeTechnical Guidelines Compliance

Soft Skills

Strong CommunicationInterpersonal AbilitiesSelf-MotivatedTeam-OrientedProactive Support

Tools & Technologies

Computer Literacy

Certifications & Qualifications

Diploma / B.E in Mechanical / Automobile Engineering

Industry Keywords

Warranty ClaimsAutomobile IndustryGlobal MarketsClaim ControlsCost-Saving Opportunities

About the role

Key responsibilities & impact

Review and assess warranty claims submitted by dealerships/markets globally for the assigned commodity, verifying diagnostic codes, labor operations, parts usage, and repair narratives against warranty policy and technical guidelines
Validate root cause of failure against approved fault codes/diagnostic trouble codes (DTCs) to ensure claims are technically justified and not duplicative, fraudulent, or outside policy coverage
Cross-check claim details including mileage, in-service date, VIN history, and prior repair history to confirm eligibility and prevent claim leakage
Ensure accurate coding of failure modes, causal parts, and labor times to support downstream warranty analytics and supplier recovery processes
Assess warranty claims across global markets for the assigned commodity
Achieve 100% capacity utilization
Maintain claim mix proportionate to intake volumes
Uphold a 99% quality benchmark in claim assessments
Flag assessment concerns to Team Leads to strengthen claim controls
Recommend ways to standardize assessing practices and identify global cost-saving opportunities

Requirements

What you’ll need

Diploma / B.E in Mechanical / Automobile Engineering
3-15 years’ experience in Automobile dealership, preferably with hands-on vehicle repairs including engine, transmission, and diagnosis
Strong communication and interpersonal abilities
Technical diagnostic knowledge (basic to intermediate)
Warranty process exposure
Computer literacy
Flexible, self-motivated, and team-oriented
Polite, proactive, and supportive of team members