Workplace Experience Coordinator

Ford Motor Company

. Coordinate day-to-day operations of workplace amenities, ensuring they remain operational, clean, stocked, and aligned with company standards .

Posted 10/23/2026full-timeNaucalpan de Juárez • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating workplace services, event management, and vendor relations while ensuring exceptional customer service and operational efficiency. Proficient in managing multiple projects and maintaining high standards of hospitality and service delivery.

Highest-signal resume keywords

Event ManagementVendor CoordinationCustomer Service OrientationMicrosoft Office Suite ProficiencyWorkplace Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Event PlanningProject ManagementService Standards DevelopmentOperational Procedures MaintenanceReport DevelopmentSchedulingService Metrics TrackingCatering CoordinationLogistics ManagementPersonnel Supervision

Soft Skills

Attention to DetailStrong Communication SkillsProblem-Solving MindsetAbility to InfluenceSense of Urgency

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Teams

Industry Keywords

Hospitality ManagementConcierge OperationsCustomer ExperienceTourismBusiness Administration

About the role

Key responsibilities & impact

Coordinate day-to-day operations of workplace amenities, ensuring they remain operational, clean, stocked, and aligned with company standards
Work with vendors and facility partners to resolve service issues and drive continuous improvement
Supervise and coordinate concierge personnel and daily activities
Develop and maintain service standards and operational procedures
Monitor service requests and ensure timely resolution
Lead planning, reservations, logistics, and execution of events in conference rooms and common areas
Coordinate multiple events and oversee room setup, audiovisual requirements, catering, signage, and attendee experience
Partner with internal stakeholders to understand event requirements
Liaise with catering providers and coordinate food and beverage services
Ensure catering quality, presentation standards, and customer satisfaction; manage escalations and corrective actions
Oversee incoming and outgoing courier and package operations, including receipt, distribution, tracking, records, and service metrics
Manage lost-and-found processes, documentation, storage, communication, and item returns
Conduct workplace tours and support onboarding experiences
Coordinate service providers, track performance and compliance, escalate issues, and follow through on corrective actions
Serve as an ambassador for the workplace experience program and deliver hospitality-focused customer service
Build relationships with employees, visitors, suppliers, and business partners; address concerns with urgency, professionalism, and empathy

Requirements

What you’ll need

Bachelor's degree in Hospitality Management, Business Administration, Event Management, Tourism, Communications, or related field preferred
Intermediate to upper-intermediate or advanced English
3+ years of experience in Workplace Services, Hospitality, Concierge Operations, Event Management, Catering Services, Customer Experience, or Hotel Operations
Experience coordinating vendors and service providers
Experience managing multiple projects or events simultaneously
Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams
Ability to develop reports, schedules, and service plans
Exceptional customer service orientation
Strong planning, organizational, stakeholder management, and vendor coordination skills
Outstanding attention to detail
Ability to prioritize competing demands and work independently with minimal supervision
Strong sense of urgency and accountability
Excellent verbal and written communication skills
Problem-solving mindset and proactive, self-directed work style
Ability to remain calm under pressure and during high-visibility events
Personnel coordination and supervision skills
Ability to influence without direct authority
Strong follow-through and ownership mentality

Benefits

Comp & perks

Equal opportunity and inclusive workplace commitment
Collaborative workplace culture
Global family and community-oriented culture
Growth and development opportunities
Workplace amenities including gym, sports courts, coffee stations, café areas, beauty salon, multipurpose rooms, meeting rooms, and employee experience spaces