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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong service orientation and organizational skills while effectively managing guest interactions and requests. Proficient in handling check-in/check-out processes and cash desk operations, with a good command of both German and English.
Highest-signal resume keywords
Guest ServiceCheck-In/Check-Out ProcessCash Desk ManagementMicrosoft OfficeBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProcessCheck-Out ProcessCash ReconciliationMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
Friendly MannerProfessionalismService OrientationFlexibilityOrganizational Skills
Industry Keywords
Hotel Front DeskCustomer ServiceGuest RequestsGuest ComplaintsCollaboration
About the role
Key responsibilities & impact- Warmly welcome and assist our guests
- Handle the check-in and check-out process
- Receive and process guest requests and complaints in person, by telephone, email, or guest chat
- Manage the cash desk, including credit card and cash reconciliation
- Collaborate with other departments to ensure smooth communication
Requirements
What you’ll need- Initial professional experience at a hotel front desk or in customer service preferred; career changers are welcome
- Initial experience with Microsoft Office (Word, Excel, Outlook)
- Good command of German and English
- Friendly and professional manner
- Strong service orientation, flexibility, and organisational skills
- Enjoyment of the host role and working with people
Benefits
Comp & perks- Structured online training during onboarding
- Regular employee reviews with potential assessments
- Bonus for referring new employees
- Bonus for covering shifts at our other hotel locations
- Guaranteed compensation for overtime
- Contribution toward the Deutschlandticket
- Employee rates from €19 at our own hotel portfolio and discounted employee rates at Hilton Worldwide
- Discounts for friends and family at our hotel brands and Hilton Worldwide
- Employee events, such as summer and Christmas parties
- 25% night-shift allowance
- Numerous internal training opportunities through Hilton University
- Corporate Benefits and Benefits.me programmes