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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service orientation and effective communication skills in both German and English, while managing reception duties and guest interactions in a hospitality environment.
Highest-signal resume keywords
Customer Service OrientationReception ExperienceMicrosoft Office ProficiencyBilingual CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly DemeanorProfessionalismFlexibility
Industry Keywords
Concierge DutiesCheck-In ProcessCheck-Out ProcessGuest RequestsCash Management
About the role
Key responsibilities & impact- Warmly welcoming and looking after our guests
- Handling the check-in and check-out process
- Receiving and handling guest requests and complaints in person, by phone, email, or guest chat
- Managing the cash desk, including credit card and cash reconciliations
- Performing concierge duties, such as restaurant recommendations and sightseeing tips
- Working with other departments to ensure smooth communication
- Working as part of a shared team for Hilton Garden Inn and Hampton by Hilton Munich City Centre West
Requirements
What you’ll need- Initial experience in reception or customer service preferred; career changers are also welcome
- Initial experience with Microsoft Office (Word, Excel, Outlook)
- Good command of German and English
- Friendly and professional demeanor
- Strong customer service orientation, flexibility, and organizational skills
- Enjoyment of the host role and working with people
- Application documents: A résumé is sufficient
Benefits
Comp & perks- Structured online training during onboarding
- Regular employee reviews with potential assessment
- Bonus for referring new employees
- Bonus for covering shifts for colleagues at our other hotel locations
- Guaranteed compensation for overtime
- Contribution toward the Deutschlandticket
- Employee rates from €19 at hotels in our own portfolio, as well as discounted employee rates at Hilton Worldwide
- Discounts for friends and family at our hotel brands and at Hilton Worldwide
- Employee events, such as summer and Christmas parties
- 25% night shift premium
- Numerous internal training opportunities through Hilton University
- Corporate Benefits and Benefits.me programs