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Hotel Receptionist
Foremost Hospitality. Welcome and look after our guests with warmth and professionalism .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong service orientation and organizational skills while effectively managing guest interactions and requests. Proficient in handling check-in/check-out processes and cash desk operations, with a good command of both German and English.
Highest-signal resume keywords
Guest ServiceCheck-In/Check-Out ProcessCash ManagementMicrosoft OfficeBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProcessCheck-Out ProcessCash ReconciliationConcierge DutiesMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
Friendly DemeanorProfessionalismService OrientationFlexibilityOrganizational Skills
Industry Keywords
Hotel ReceptionCustomer ServiceGuest RequestsTeam Collaboration
About the role
Key responsibilities & impact- Welcome and look after our guests with warmth and professionalism
- Handle the check-in and check-out process
- Receive and handle guest requests and complaints in person, by phone, email, or guest chat
- Manage the cash desk, including credit card and cash reconciliation
- Perform concierge duties, such as providing restaurant recommendations and sightseeing tips
- Collaborate with other departments to ensure smooth communication
- Work as part of a team supporting Hilton Garden Inn and Hampton by Hilton Munich City Centre West
Requirements
What you’ll need- Initial experience in hotel reception or customer service is preferred; career changers are welcome
- Basic experience with Microsoft Office (Word, Excel, Outlook)
- Good command of German and English
- Friendly and professional demeanor
- Strong service orientation, flexibility, and excellent organizational skills
- Enjoyment of the host role and interacting with people
Benefits
Comp & perks- Structured online training during onboarding
- Regular performance reviews with potential assessments
- Bonus for referring new employees
- Bonus for covering for colleagues at our other hotel locations
- Guaranteed compensation for overtime
- Subsidy toward the Deutschland-Ticket
- Employee rates from €19 at our own hotel portfolio and attractive employee rates at Hilton Worldwide
- Discounts for friends and family across our hotel brands and at Hilton Worldwide
- Employee events, such as summer and Christmas parties
- 25% night-shift premium
- Numerous internal training opportunities through Hilton University
- Corporate Benefits and Benefits.me programs