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Hotel Receptionist – Frankfurt City Centre
Foremost Hospitality. Warmly welcome and assist our guests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on guest satisfaction, effective communication in both German and English, and proficiency in managing reception tasks including check-in/check-out processes and cash handling.
Highest-signal resume keywords
Customer Service ExperienceCash ManagementMicrosoft Office ProficiencyBilingual CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProcessesCheck-Out ProcessesCash ReconciliationMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Soft Skills
Friendly MannerProfessionalismService OrientationFlexibility
Industry Keywords
Hotel ReceptionGuest RequestsGuest ComplaintsCollaboration
About the role
Key responsibilities & impact- Warmly welcome and assist our guests
- Handle the check-in and check-out processes
- Receive and handle guest requests and complaints in person, by phone, email, or guest chat
- Manage the cash desk, including credit card and cash reconciliation
- Collaborate with other departments to ensure smooth communication
Requirements
What you’ll need- Previous experience at a hotel reception desk or in customer service is desirable; career changers are welcome
- Basic experience with Microsoft Office (Word, Excel, Outlook)
- Good command of German and English
- Friendly and professional manner
- Strong service orientation, flexibility, and organizational skills
- Enjoyment of the host role and interacting with people
Benefits
Comp & perks- Structured online training during onboarding
- Regular performance reviews with potential assessments
- Bonus for referring new employees
- Bonus for covering shifts at our other hotel locations
- Guaranteed compensation for overtime
- Subsidy for the Deutschland job ticket
- Employee rates from €19 at our own hotel portfolio and discounted employee rates at Hilton Worldwide
- Discounts for friends and family within our hotel brands and at Hilton Worldwide
- Employee events, such as summer and Christmas parties
- 25% night-shift premium
- Numerous internal training opportunities through Hilton University
- Corporate Benefits and Benefits.me programs