Customer Care Specialist

Foresight Financial Group, Inc.

. Provide exceptional customer service to customers contacting Foresight Bank via telephone, virtual chat, email, and electronic banking platforms .

Posted 10/20/2026full-timePecatonica • Illinois • United StatesJuniorMid-Level💰 $40,052 - $60,025 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer service within a banking environment, with a strong focus on electronic banking support and compliance with regulations. Proficient in utilizing core processing systems and maintaining effective communication with customers and team members.

Highest-signal resume keywords

Customer Service ExcellenceElectronic Banking SupportCore Processing Systems KnowledgeRegulatory ComplianceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic PC/Windows ProficiencyCore Processing Systems (Jack Henry CIF 20/20)Loan & Deposit Platforms (LaserPro & OnBoard)Microsoft 365Fraud Investigation AssistanceWire Transfer ProcessingMobile Wallet TroubleshootingCustomer Account ManagementDocument Preparation for PaymentsProblem-Solving Skills

Soft Skills

Customer-Focused ApproachEffective Listening SkillsAttention to DetailAnalytical ThinkingAbility to Work Under Pressure

Tools & Technologies

Electronic Communication SystemsVirtual Chat PlatformsClerical Office Equipment

Industry Keywords

Banking ServicesBank Secrecy ActFACT ActCommunity Reinvestment ActEEO/AA/Fair Employment Practices

About the role

Key responsibilities & impact

Provide exceptional customer service to customers contacting Foresight Bank via telephone, virtual chat, email, and electronic banking platforms
Support customers with electronic banking requests, including enrollment, account unlocking, password resets, browser incompatibility, mobile device capabilities, and platform functionality
Educate customers on digital products and services and support self-service
Assist with telephone banking questions and issues
Collaborate across teams and departments to enhance the electronic banking experience
Assist customers applying for banking services through the Digital Account Opening process
Provide customer support through the virtual chat platform
Serve as the initial contact for general customer support and bank inquiries
Research and document customer account inquiries and follow up after resolution
Assist with fraud investigations and customer fraud follow-up
Answer questions about service charge fees and bank products
Maintain customer file information, including address, email, and phone details
Handle stop payment requests and check orders
Use phone and electronic communication systems to transfer calls and coordinate with bank departments
Complete domestic and international wire transfer forms and perform customer callback verification when applicable
Support debit card requests, including new or replacement cards, lost or stolen cards, limit increases, returned cards, disputed transactions, travel notices, and special delivery requests
Support unauthorized electronic transaction disputes and complete applicable forms
Assist with documentation for automatic recurring payments
Help customers activate and troubleshoot mobile wallets
Undertake special projects and assignments as needed
Maintain compliance with applicable regulations, bank policies, and procedures
Meet target Service Level, First Call Resolution, and Call Abandonment Rate goals

Requirements

What you’ll need

High School diploma or an equivalent required
2+ years’ work experience in a financial institution, sales or customer service background a plus
Basic PC/Windows proficiency required
Working knowledge of core processing systems (Jack Henry CIF 20/20), loan & deposit platforms (LaserPro & OnBoard Deposits disclosures), and Microsoft 365
Effective written and oral communication skills
Ability to listen effectively and ask questions
Customer-focused approach and ability to respond promptly to customer needs and requests
Ability to maintain attention and concentration on job duties
Problem-solving skills, including gathering and analyzing information, developing alternative solutions, and resolving problems timely
Ability to comply with state and federal regulations and bank policies and procedures, including Bank Secrecy Act, FACT Act, Community Reinvestment Act, and EEO/AA/Fair Employment Practices
Ability to sit or stand for extended periods
Manual dexterity
Ability to work in a clerical office setting using computers, phones, copy machines, filing cabinets, and fax machines