Bilingual Spanish Service Center Representative

Foresters Financial

. Deliver caring, accurate, and responsive support across phone, email, and chat .

Posted 11/11/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$44,000 - CA$57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on first-contact resolution, effective communication, and the ability to manage complex inquiries in a fast-paced environment. Proficient in data entry, payment processing, and maintaining customer satisfaction while adhering to operational performance standards.

Highest-signal resume keywords

Customer Service ExperienceInbound Contact Center ExperienceData Entry and Payment ProcessingBilingual Proficiency in English and Spanish or FrenchKnowledge of Insurance Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPayment ProcessingCustomer RetentionTechnical AptitudeTroubleshootingInsurance KnowledgeRegulatory RequirementsKPI ManagementDocumentationCRM Maintenance

Soft Skills

EmpathyProfessionalismPatienceProblem-SolvingAttention to DetailMultitaskingTime ManagementCollaborationCommunication Skills

Tools & Technologies

CRM SystemsOnline ToolsSelf-Service ToolsMultiple Systems Navigation

Certifications & Qualifications

College DiplomaUniversity Degree

Industry Keywords

Financial ServicesContact CentreCustomer ExperienceOperational PerformanceService Quality

About the role

Key responsibilities & impact

Deliver caring, accurate, and responsive support across phone, email, and chat
Work toward first-contact resolution whenever possible
Analyze and resolve inquiries involving insurance coverage, policies, billing, payments, complaints, and online tools
Complete policy updates, payment-related activities, documentation, data entry, CRM maintenance, and customer follow-up
Help customers understand their options and use online and self-service tools
Collaborate with internal teams to resolve complex matters, support customer retention, and improve customer experience
Maintain knowledge and meet expectations for customer satisfaction, service quality, accuracy, productivity, operational performance, and schedule adherence
Contribute to team discussions and continuous improvement initiatives
Train or mentor new team members when required
Work scheduled rotating shifts between 9:00am and 5:30pm, Monday to Friday, with occasional overtime and coverage on some Canadian statutory holidays

Requirements

What you’ll need

3–5 years of customer service experience
Experience in an inbound contact center and/or financial services environment considered an asset
Ability to thrive in a fast-paced, high-volume phone environment and meet KPI targets
Ability to manage complex and sensitive customer situations with empathy, professionalism, patience, sound judgment, and flexibility
Excellent verbal and written communication skills
Strong computer proficiency and ability to navigate multiple systems simultaneously
Strong technical aptitude and ability to troubleshoot issues and learn new technology
Experience with data entry, payment processing, customer retention, and customer education activities
Strong problem-solving, resourcefulness, attention to detail, multitasking, and time management skills
Ability to work independently and collaboratively in a fast-paced remote service environment
Knowledge of insurance products, regulatory requirements, and contact centre KPIs considered an asset
A college diploma or university degree considered an asset
Bilingual proficiency in English and Spanish or French considered an asset
Flexibility to work scheduled evening shifts, overtime, and statutory holidays based on business needs
Must work in the province in which you reside

Benefits

Comp & perks

Health, dental and well-being coverage from the first day of employment
Retirement and pension with matching contributions
Paid vacation time off
Learning opportunities and development experiences
Industry credentials like LOMA
Foresters member benefits for policy holders
Paid day for volunteering
Employee Resource Groups with networking, mentorship and education opportunities
Discretionary variable incentive plan for eligible employees