Service Center Representative

Foresters Financial

. Deliver caring, accurate, and responsive support across phone, email, and chat .

Posted 11/11/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$44,000 - CA$57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on insurance products, effective communication, and problem-solving skills. Proficient in navigating multiple systems and maintaining high standards of service quality and operational performance.

Highest-signal resume keywords

Customer Service ExperienceInsurance KnowledgeData Entry ProficiencyBilingual ProficiencyTechnical Aptitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryPayment ProcessingCustomer RetentionInsurance Products KnowledgeTroubleshootingKPI ManagementDocumentationCRM MaintenanceOnline Tools NavigationPolicy Updates

Soft Skills

EmpathyProfessionalismPatienceAttention to DetailMultitaskingTime ManagementResourcefulnessCollaborationCommunication Skills

Tools & Technologies

CRM SystemsOnline Self-Service ToolsMultiple Systems Navigation

Industry Keywords

Contact CentreFinancial ServicesRegulatory RequirementsCustomer SatisfactionService Quality

About the role

Key responsibilities & impact

Deliver caring, accurate, and responsive support across phone, email, and chat
Analyze and resolve inquiries involving insurance coverage, policies, billing, payments, complaints, and online tools
Complete policy updates, payment-related activities, documentation, data entry, CRM maintenance, and customer follow-up
Help customers understand their options and use online and self-service tools
Navigate multiple systems to access and update customer information
Collaborate with internal teams to resolve complex matters and support customer retention
Maintain knowledge and meet customer satisfaction, service quality, accuracy, productivity, operational performance, and schedule adherence expectations
Contribute to team discussions and continuous improvement initiatives
Train or mentor new team members when required

Requirements

What you’ll need

3–5 years of customer service experience
Inbound contact center and/or financial services experience considered an asset
Ability to thrive in a fast-paced, high-volume phone environment and meet KPI targets
Ability to manage complex and sensitive customer situations with empathy, professionalism, patience, sound judgment, and flexibility
Excellent verbal and written communication skills
Strong computer proficiency and ability to navigate multiple systems simultaneously
Strong technical aptitude and ability to troubleshoot issues and learn new technology
Experience with data entry, payment processing, customer retention, and customer education
Strong problem-solving, resourcefulness, attention to detail, multitasking, and time management skills
Ability to work independently and collaboratively in a fast-paced remote service environment
Knowledge of insurance products, regulatory requirements, and contact centre KPIs considered an asset
College diploma or university degree considered an asset
Bilingual proficiency in English and Spanish or French considered an asset
Flexibility to work scheduled evening shifts, overtime, and statutory holidays
Must be available for rotating shifts between 9:00am and 6:30pm, Monday to Friday, occasional overtime, and some Canadian statutory holidays

Benefits

Comp & perks

Health, dental and well-being coverage from the first day of employment
Retirement and pension with matching contributions
Paid vacation time off
Learning opportunities and industry credentials like LOMA
Development experiences to build future skills
Foresters member benefits for policy holders
Paid day for volunteering
Employee Resource Groups with networking, mentorship and education opportunities
Comprehensive training and ongoing coaching