Salesforce Business Analyst

FormativGroup

. Conduct discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce administration and consulting, with a strong focus on requirements gathering, solution design, and project management. Capable of delivering effective training and managing projects to meet scope, budget, and timeline expectations.

Highest-signal resume keywords

Salesforce AdministrationSalesforce Administrator CertificationBusiness Process AutomationData AnalysisProject Coordination

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce FunctionalityUser Story WritingFit-Gap AnalysisComplex Data ModelsExternal IntegrationsCustom Development SpecificationsBusiness Process DefinitionSalesforce DeploymentsData MigrationThird-Party Integrations

Soft Skills

Strong CommunicationTeamworkCollaborationMentoringOrganizational Skills

Tools & Technologies

Salesforce ProductsGoogle Workspace

Certifications & Qualifications

Salesforce Administrator CertificationBusiness Analyst Certification

Industry Keywords

B2BB2CHybrid ModelsRequirements RefinementTraining Curriculum Development

About the role

Key responsibilities & impact

Conduct discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
Synthesize requirements into clear user stories and solution design documentation
Perform fit-gap analysis between Salesforce functionality and client requirements
Design Salesforce solutions involving Salesforce and Managed Packages configuration, complex data models, external integrations, business process automation, and custom functionality
Draft custom development specifications and manage delivery and testing by Development resources
Iterate on solutions through Build/Test/Review cycles with the customer Product Owner
Develop training curriculum and deliver training to end users
Work with the Delivery Director to manage projects against scope, budget, and timeline expectations

Requirements

What you’ll need

5+ years of Salesforce administration or consulting experience, with background in project coordination, business analysis, or project management
Salesforce Administrator certification required
Business Analyst certification preferred
Experience defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders and workstreams
Proven ability to support Salesforce deployments including data migrations, third-party integrations, and configuration across B2B, B2C, and hybrid models
Strong analytical skills with experience in data analysis, reporting, and presenting insights clearly and accurately
Skilled in Google Workspace and Salesforce products
Experience identifying and automating manual processes to improve efficiency
Strong communication and teamwork skills, with ability to collaborate, influence, and mentor junior team members
Ability to work independently, stay organized, manage priorities, and execute administrative and operational tasks with high attention to detail
Adaptability and continuous-learning mindset, with experience contributing to successful projects involving multiple stakeholders, dependencies, and evolving needs
Must be authorized to work for any employer in the United States
Must reside in AL, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, TN, TX, VA, WI, or Washington, DC
FormativGroup is unable to sponsor or assume sponsorship of an employment visa for this position

Benefits

Comp & perks

Discretionary bonuses, commissions, or other incentive programs
Medical insurance
Dental insurance
Vision insurance
401(k)
Paid time off
Potential periodic client travel
Reasonable accommodations for individuals with disabilities