Senior Specialist, Consumer Affairs

Fortitude Re

. Research consumer and regulatory-body complaints for fair resolution .

Posted 10/7/2026full-timeRemote • Tennessee • United StatesSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Life Insurance Operations and Compliance, with a strong focus on customer service and effective communication. Capable of researching and resolving complex complaints while collaborating with stakeholders to enhance processes and ensure regulatory adherence.

Highest-signal resume keywords

Life Insurance Operations ExperienceCompliance KnowledgeCustomer Service SkillsVerbal and Written CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint ResolutionData Quality ReviewResponse Letter DraftingRegulatory Investigation SupportProcess Design CollaborationTime ManagementResearch SkillsProblem-Solving

Soft Skills

Customer-Focused MindsetCollaborationAbility to Handle Challenging CircumstancesSelf-DirectionAdaptability

Tools & Technologies

Complaints Management System

Industry Keywords

Life & Annuity ProductsRegulatory ComplianceCorporate EnvironmentEscalated Customer Issues

About the role

Key responsibilities & impact

Research consumer and regulatory-body complaints for fair resolution
Facilitate with business areas to resolve and respond to regulatory and non-regulatory complaints
Draft accurate and thorough response letters for medium to complex complaints
Review the quality and content of data entered into the Complaints Management System
Adhere to complaint file retention processes
Participate in departmental projects
Anticipate and engage in problem-solving opportunities
Collaborate on process design
Drive exceptional execution and identify improvements
Support formal complaint review, investigation and response to regulators and customers on behalf of institutional clients
Report to the Manager, Consumer Affairs

Requirements

What you’ll need

Undergraduate degree or equivalent experience
Minimum 3 years of life insurance operations and compliance experience required
Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required
Customer-focused mindset
Excellent verbal and written communication skills
Ability to research and resolve escalated customer issues
Ability to collaborate with multiple stakeholders to identify root cause of issues
Background in handling challenging circumstances
Ability to maintain a high level of customer service in a fast-paced, deadline-driven environment using strong time management skills
Comfortable with ambiguity and self-directed
Attention to detail, accuracy and quality
Knowledge of Life & Annuity products/systems required

Benefits

Comp & perks

Annual bonus based on company and individual performance
Generous benefits package
Inclusive and belonging-focused culture
Equal opportunity employment