Call Center Coordinator II

Fortrea

. Support participant recruitment through planning and execution of recruitment strategies using media and community outreach .

Posted 9/17/2026full-timeDallas • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in participant recruitment strategies, effective communication, and collaboration with various stakeholders in a clinical setting. Proficient in managing recruitment processes, monitoring progress, and ensuring high-quality customer service in a call center environment.

Highest-signal resume keywords

Participant Recruitment StrategiesCall Center ExperienceMedical TerminologyCommunication SkillsCustomer Service Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Recruitment StrategiesStudy Setup in SharePointData ManagementReport ProductionScreening Coordination

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationTeam CollaborationProblem-SolvingAdaptability

Tools & Technologies

Recruitment SharePointDatabase Management

Industry Keywords

Clinical PharmacologyMedical FieldCall Center OperationsCustomer ServiceAdvertising Response Monitoring

About the role

Key responsibilities & impact

Support participant recruitment through planning and execution of recruitment strategies using media and community outreach
Train new employees
Liaise with the Recruitment Supervisor, Screening Supervisor, Physicians, and Study/Project Managers
Provide backup for Clinical Pharmacology Recruitment SharePoint and liaise with the call center
Set up studies in Recruitment SharePoint based on protocols for all Clinical Pharmacology sites, including screening appointments
Produce study recruitment reports and warm calling lists
Distribute and update the recruiting manual
Notify the Recruitment Supervisor or designee of concerns or problems
Coordinate necessary screening information with the screening department
Monitor and assess advertising response and scheduled screening appointments
Monitor recruitment progress and report to management
Assist with maintaining subject status updates in the database
Assist with compiling monthly management reports
Advise call center staff and review their work for quality
Monitor call center staff to ensure exemplary customer service and high panel fill rates
Assist with recruitment activities for enrolling studies at each Clinical Pharmacology site, including advertisement creation
Perform other duties as assigned

Requirements

What you’ll need

Associate degree in Communication, Health Administration, or other related field
Excellent verbal and written communication skills
3 years of call center experience in a medical setting using medical terminology
Experience in a medical field is preferred
Relevant and equivalent experience may be substituted for education requirements
Additional experience may be substituted for education requirements
Focus on the Customer
Innovate and Change
Pursue Scientific and Process Excellence
Work with Others
Achieve Results
Ability to work in office conditions

Benefits

Comp & perks

Overtime and weekends as required
EEO & accommodations request support