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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing participant interactions in clinical research. Proficient in data entry with a focus on accuracy and confidentiality, alongside a customer-focused approach in a remote work environment.
Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsData Entry AccuracyBilingual English/Spanish SkillsHealthcare Terminology Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryMedical History CollectionPhone ScreeningStudy Information ExplanationParticipant Scheduling
Soft Skills
Attention to DetailProfessionalismFlexibilityIndependenceCustomer Focus
Tools & Technologies
Computerized Systems
Industry Keywords
Clinical ResearchParticipant RecruitmentCall Center ExperienceCustomer-Facing ExperienceMedical Terminology
About the role
Key responsibilities & impact- Handle inbound and outbound calls with individuals interested in participating in clinical research studies
- Explain study opportunities and provide participants with relevant study information
- Conduct initial phone screenings using study-specific scripts and guidelines
- Collect and accurately enter participant demographic and medical history information into computerized systems
- Schedule qualified participants for screening appointments
- Confirm upcoming screening appointments and communicate next steps
- Respond professionally to participant questions and inquiries
- Work closely with the screening team to coordinate participant recruitment activities and required information
- Maintain a high degree of accuracy, professionalism, confidentiality, and customer service
- Identify opportunities to improve recruitment and participant communication processes
- Perform other recruitment-related responsibilities as needed
Requirements
What you’ll need- High school diploma or equivalent required
- 1-2 years of customer service, call center, or similar customer-facing experience preferred
- Strong verbal and written communication skills
- Comfortable speaking with people over the phone and following structured screening scripts
- Strong computer skills and ability to learn new systems quickly
- Excellent attention to detail and accuracy when entering information
- Professional, customer-focused approach
- Ability to work independently in a remote environment following completion of training
- Flexibility to work varying hours based on business needs, including potential evenings and weekends
- Healthcare or medical terminology knowledge is a plus, but not required
- Bilingual English/Spanish skills are a plus, but not required
- Must be able to attend the full first week of onsite training in either Dallas or Daytona Beach
Benefits
Comp & perks- Fully remote work after successful completion of first-week onsite training
- Exposure to clinical research, healthcare, and life sciences industry
- Experience within Fortrea and the clinical research participant recruitment process