HR Service Delivery Specialist I

Fortrea

. Serve as a central point of contact for employees and leaders for HR-related inquiries through the HR Case Management System .

Posted 10/15/2026full-timeRemote • MexicoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as a central point of contact for employees and leaders for HR-related inquiries through the HR Case Management System
Provide customer service and resolve questions regarding payroll, benefits, leave of absence, company policies, Workday transactions, and general HR inquiries
Process and support employee lifecycle transactions in Workday, including hires, job changes, personal information changes, terminations, and employee data updates
Review Workday transactions and employee data for accuracy and completeness, resolve discrepancies, and escalate issues when appropriate
Complete Form I-9 documentation and associated new-hire activities using Workday
Support new-hire and onboarding processes, monitor outstanding tasks, and assist with Workday-related questions
Facilitate employee offboarding, including termination transactions, documentation, final pay coordination, and separation information
Assist with Pay, Benefits, Time Off, and Leave of Absence inquiries
Monitor Workday inbox tasks and HR Service Delivery business processes to meet service-level expectations
Run, review, and analyze Workday reports for employee inquiries, HR operations, audits, data validation, and business needs
Troubleshoot basic Workday questions and transaction issues and escalate system or configuration issues to HRIS/Workday teams
Perform employment verifications and provide employee documentation according to company policies
Maintain accurate and confidential employee records in Workday and other HR systems
Identify improvements to Workday processes, HR knowledge articles, standard operating procedures, and employee self-service guidance
Participate in Workday testing, process improvements, system enhancements, data validation, and HR Service Delivery projects
Partner with HR Business Partners, Payroll, Benefits, Leave, Talent Acquisition, HRIS/Workday, and other HR teams to resolve employee issues and ensure accurate HR data and processes

Requirements

What you’ll need

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred; equivalent combination of education and relevant HR experience will be considered
2+ years of experience in Human Resources, HR Operations, HR Shared Services, or HR Service Delivery preferred
Experience in benefits, leave of absence, onboarding, offboarding, employment verification, and employee records
Knowledge of Form I-9 and employment eligibility verification processes preferred
Ability to research and resolve HR and Workday-related questions independently and escalate issues appropriately
Strong attention to detail and commitment to data accuracy, confidentiality, and proper handling of sensitive employee information
Ability to prioritize multiple requests and manage competing deadlines in a fast-paced HR Service Delivery environment
Strong problem-solving and critical-thinking skills
Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams
Ability to collaborate with HR Service Delivery, Payroll, Benefits, HRIS, HR Business Partners, Talent Acquisition, and other internal teams
Ability to adapt to new HR systems, processes, policies, and technology
Ability to participate in Workday testing, data validation, process improvement initiatives, and HR projects
Dedicated and professional home working space supporting productivity and secure, private handling of confidential information
Reliable high-speed internet connectivity and ability to work effectively in a virtual environment
Ability to maintain established working hours and availability consistent with business and HR Service Delivery needs
Experience working with Workday or a comparable HRIS strongly preferred
Strong customer-service orientation
Fluency in both English and Spanish, with strong verbal and written communication skills
Working knowledge of Workday employee lifecycle processes, including payroll inquiries, employee data changes, reporting, terminations, and other HR business processes preferred
Experience researching employee information, running reports, reviewing transactions, and maintaining accurate employee data within Workday or another HRIS
Experience using an HR case management or ticketing system preferred
General knowledge of HR practices and processes, including payroll
CV must be submitted in English

Benefits

Comp & perks

Remote work opportunity
Ability to work remotely
Dedicated and professional home working space requirement
Reliable high-speed internet connectivity for virtual work
EEO and accommodations support