Medical Contact Center Associate I

Fortrea

. Respond to medical information queries, product quality complaints, and general queries received by telephone, email, fax, and other channels .

Posted 9/17/2026full-timeRemote • Greece, Sweden, Hungary, Bulgaria, RomaniaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in drug safety data management, including processing Adverse Drug Reactions and regulatory submissions, while ensuring high accuracy and adherence to quality control standards. Proficient in analyzing medical information and effectively communicating with stakeholders in the pharmaceutical and biotechnology industries.

Highest-signal resume keywords

Drug Safety Data ManagementAdverse Drug Reaction ProcessingRegulatory SubmissionsPharmacovigilance PracticesMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adverse Drug Reaction ProcessingSafety ExperienceData ManagementClinical Data EntryRegulatory SubmissionsQuality ControlMedical Information AnalysisCall IntakeCase Follow-UpNarrative Generation

Soft Skills

Good Written CommunicationGood Verbal CommunicationAttention to DetailTeam PlayerAbility to Work Independently

Industry Keywords

Pharmaceutical IndustryBiotechnology IndustryCRO IndustryMedical AffairsClinical Data ManagementICH GCP GuidelinesSafety DatabasesQuality AssuranceBiological SciencesLife Sciences

About the role

Key responsibilities & impact

Respond to medical information queries, product quality complaints, and general queries received by telephone, email, fax, and other channels
Receive, record, and report Adverse Drug Reactions within required timelines according to regulations and internal WI/SOPs
Execute drug safety data management processes, including call intake, call dialogue documentation, peer review, and case follow-up
Perform and support assigned activities, including tracking information and metrics, ongoing quality control of defined process steps, training, and reconciliation of data from multiple sources
Assume responsibility for the quality of processed data
Perform other duties as needed or assigned

Requirements

What you’ll need

Bachelor’s or Master’s in Pharmacy, Life Science, Medical Science, or related area plus 1–2 years of safety experience
BS/BA plus 1–2 years of safety experience
MA/MS/PharmD plus 1–2 years of safety experience
Associate degree plus 3–4 years of relevant experience or 2 years of safety experience
Non-degree plus 4–5 years of relevant experience or 2 years of safety experience
Fortrea may consider relevant and equivalent experience in lieu of educational requirements
Safety experience including processing AE/SAE reports, generating narratives and queries, working within safety databases, and regulatory submissions
Relevant experience in the pharmaceutical, biotechnology, or CRO industry, including related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance
Good written and verbal communication skills
Ability to receive and manage inbound and outbound calls
Ability to analyze and synthesize medical information
Good understanding of regulatory requirements, good Pharmacovigilance practices, and ICH GCP guidelines
Technical proficiency with Microsoft Office suite applications
High degree of accuracy and attention to detail
Ability to function as a team player
Ability to work independently with moderate supervision
Experience in call center processes preferred
Preferred disciplines include Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry

Benefits

Comp & perks

Remote work option
Office environment or remote work arrangement
Equal employment opportunity and accommodations support