Implementation Engineer

Fortress Information Security

. Support end users during implementation, configuration, and troubleshooting of software solutions.

Posted 10/14/2026full-timeRemote • Florida • United StatesJunior💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and supporting software solutions, with a strong focus on user acceptance testing, troubleshooting, and effective communication with clients and management. Proficient in managing multiple projects while providing exceptional customer service and technical support.

Highest-signal resume keywords

User Acceptance TestingSoftware Implementation SupportHelp Desk Software (Zendesk)Technical CommunicationProblem-Solving Aptitude

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TroubleshootingSystem ConfigurationTechnical KnowledgeComplex Software LearningInformation Security Solutions

Soft Skills

Interpersonal SkillsTime ManagementSelf-MotivationResourcefulnessCustomer Service

Tools & Technologies

ZendeskAtlassian Service DeskRemote Access Desktop Programs

Certifications & Qualifications

CompTIA A+CompTIA Security+

Industry Keywords

Information TechnologyCustomer-Focused PositionTechnical BackgroundProfessional DocumentationProject Management

About the role

Key responsibilities & impact

Support end users during implementation, configuration, and troubleshooting of software solutions.
Implement and provide ongoing support for the Fortress Platform.
Perform User Acceptance Testing for new releases and deploy releases to all environments.
Coordinate with software architects, project leaders, external customers, and senior management to implement and support information security solutions.
Act as the initial point of contact for application- and system-related concerns from clients and employees.
Develop training materials, customize solutions, and advise management on best practices for system implementation and support.
Lead testing and evaluation of new features before deployment.
Guide the implementation process using advanced technical expertise.
Diagnose and resolve complex software and system issues affecting platform functionality and security.
Communicate technical concepts and solutions to end users, colleagues, and senior management.
Manage escalations and leverage internal resources to resolve issues.
Perform other duties as assigned.

Requirements

What you’ll need

1-3 years of relevant experience in a customer focused position involving technical knowledge of a company's products and services.
Professional written and interpersonal skills are essential when communicating with customers and clients.
Ability to prioritize and manage several milestones and projects efficiently.
Ability to learn complex software and quickly pick up new technologies.
Persist through difficult problems and independently discover solutions; know when it is most efficient to ask for help and be willing to do so.
Self-motivated, resourcefulness and problem-solving aptitude.
Ability to successfully interface with both internal and external clients.
Accept constructive criticism and customer feedback regarding their experience with software or IT services.
Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs.
Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
Excellent written and verbal communication skills.
Professional documentation, presentation, and planning skills.
Excellent time management skills and proven ability to multi-task competing priorities.
Technical background preferred.
Customer service background preferred.
Experience with helpdesk software such as Zendesk or Atlassian service desk is a plus.
Advanced certifications such as CompTIA A+ or Security+ are highly desirable.
A Bachelor's degree in Information Technology, Computer Science, or a closely related field is required.
For positions located in the US, conditional-offer drug testing applies.

Benefits

Comp & perks

Remote and Hybrid working environment
Competitive pay structure
Medical, dental, vision plans with employees covered up to 90% with highly progressive options for dependents and families
Company paid life, short- and long-term disability insurance
Employee Assistance Program
401(k) match
Flexible Paid Time Off
Parental Leave
Access to thousands of Learning & Development courses that range from mental health and wellbeing, stress, and time management to an array of technical and business-related courses
Professional growth opportunities through succession planning, up-skilling, and certifications
Tuition and certification reimbursement
Employee Referral Programs
Company Sponsored Events