Customer Support Representative

Forward Financing

. Handle inbound customer contacts regarding funding, balance inquiries, payoff information, and general payment support .

Posted 11/10/2026full-timeRemote • Dominican RepublicMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced English and Spanish fluency, strong customer service skills, and the ability to multitask in a fast-paced environment. Effectively communicates with internal and external customers while meeting key performance indicators and service level agreements.

Highest-signal resume keywords

Advanced English FluencyAdvanced Spanish FluencyCustomer Service ExperienceExcellent Communication SkillsFlexible Availability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Good Listening SkillsCustomer-FocusedService-OrientedAdaptabilityNetworking

Industry Keywords

Account ServicingCustomer SupportDocument ProcessingKey Performance IndicatorsService Level Agreements

About the role

Key responsibilities & impact

Handle inbound customer contacts regarding funding, balance inquiries, payoff information, and general payment support
Support the Account Servicing Department
Collaborate across the organization to drive customer satisfaction and efficiency
Report to the ASD Customer Support Manager
Collaborate with departments in the Santiago and Boston offices
Interact with internal and external customers by phone, online, in writing, and face-to-face
Handle document processing, validation, and the general inbox
Multitask and adapt to changes in a fast-paced, innovative environment
Represent Forward Financing’s core values and guiding principles when interacting with customers and partners
Meet and exceed departmental key performance indicators and service level agreements

Requirements

What you’ll need

Advanced English fluency
High school degree
Experience in service and customer support roles (Nice to have)
Advanced English and Spanish fluency, verbal and written
Excellent written and verbal communication skills
Good listening skills and ability to see situations from others’ perspectives
Customer-focused and service-oriented
Comfortable communicating and networking
Flexible availability to work 11am–8pm EST
Legally authorized to work in the Dominican Republic
Must address whether employment visa sponsorship will be required

Benefits

Comp & perks

Hands-on, 1:1 coaching as part of continuous development
Collaborative and supportive high-performing culture
Customer- and results-driven work environment
Equal employment opportunity and disability accommodations
AI-assisted streamlined and equitable hiring experience