Genesys Systems Engineer

Forward Financing

. Provide support and assist in maintaining the Genesys contact center platform .

Posted 10/6/2026full-timeRemote • Dominican RepublicJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Genesys platform management, including routing, API integrations, and omnichannel capabilities, while effectively collaborating with stakeholders to gather requirements and implement scalable solutions. Strong problem-solving skills and technical knowledge in telecom concepts enhance the ability to troubleshoot and optimize contact center operations.

Highest-signal resume keywords

Genesys Cloud CX ExperienceGenesys Platform ManagementOmnichannel Communications IntegrationSalesforce IntegrationTelecom Concepts Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys AdministrationRouting ConfigurationAPI IntegrationsWebRTC TroubleshootingPhone ProvisioningEdge/Trunk ConfigurationCarrier RoutingDigital Campaign ManagementIncident ResolutionSystem Performance Monitoring

Soft Skills

Problem-SolvingCritical ThinkingWritten CommunicationVerbal Communication

Tools & Technologies

Genesys Contact Center PlatformSalesforceCRM SystemsOmnichannel Workflows

Industry Keywords

TelecomP1/P2 Incident ManagementSMS IntegrationEmail JourneysAutodialer Campaign Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide support and assist in maintaining the Genesys contact center platform
Assist with configuration, management, and continuous optimization of contact center routing, IVR, and omnichannel workflows
Support omnichannel communications integrating SMS, voice, and email
Develop understanding of Genesys flow logic and assist with ongoing enhancements
Implement simple features and scalable solutions for business and technical problems
Collaborate with cross-functional stakeholders to gather requirements and translate them into technical designs
Troubleshoot platform issues and assist in resolving incidents
Monitor system performance and capacity
Support integrations with the internal CRM and third-party tools
Collaborate with Salesforce colleagues on feature co-development

Requirements

What you’ll need

2–4 years of experience in a related telecom role, such as a Genesys Administrator or Engineer
Genesys Cloud CX experience preferred
Solid technical expertise in the Genesys platform, including routing, basic API integrations, and omnichannel capabilities
Familiarity with digital campaign management, including SMS and email journeys, and autodialer campaign management
Good understanding of telecom concepts, WebRTC troubleshooting, phone provisioning, edge/trunk configuration, and carrier routing
Experience working with technical support and telecom carriers to help resolve P1/P2 incidents
Knowledge of Salesforce and experience integrating it with contact center systems
Experience gathering requirements directly from business stakeholders
Strong problem-solving and critical-thinking skills
Excellent written and verbal communication abilities
Legally authorized to work in the Dominican Republic

Benefits

Comp & perks

Flexible work location: employees may work from home, in the office, or a combination of both
Flexible hours
Opportunity to support a critical platform impacting core business operations
Mission-driven work supporting small-business access to funding