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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in overseeing business support operations, managing performance and production goals, and fostering a culture of operational excellence. Proficient in statistical analysis and effective communication across various organizational areas.
Highest-signal resume keywords
Bachelor’s Degree In Industrial Engineering1+ Year Experience Managing Operations-Related GroupsAdvanced Computer SkillsStrong Problem-Solving SkillsExcellent Written And Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Statistical AnalysisKPI DevelopmentProduction Goal PlanningOperational Efficiency ImplementationService Management
Soft Skills
CoachingAdaptabilityNetworkingFeedback Acceptance
Industry Keywords
Business OperationsService OperationsOperational ExcellenceSLA ManagementQuality Improvement
About the role
Key responsibilities & impact- Oversee business support operations
- Monitor and manage business operations support teams to ensure timely, high-quality services
- Report to the Senior Closing Manager
- Collaborate with leaders from Operations, Quality and Continuous Improvement
- Interact with team members across Sales, Underwriting, and Compliance
- Manage production capacity and performance of local operations while ensuring high quality
- Promote a culture focused on SLAs and operational excellence
- Manage relationships across organizational areas
- Guide and coach team members
- Plan and track production goals and staffing plans
- Identify and implement operational efficiencies
- Refine and improve KPIs to measure and drive performance
- Develop, support, and promote a healthy and safe work environment
- Serve as a strong brand ambassador for the company culture
Requirements
What you’ll need- Bachelor’s degree in Industrial Engineering, finance, or a related field
- 1+ year of work experience managing service or operations-related groups
- Advanced computer skills
- Excellent written and verbal communication skills
- Comfortable communicating and networking
- Ability to run statistics, understand them, and link them with planning and production goals
- Willingness to work overtime hours at times if needed
- Strong problem-solving and analytical skills
- Ability to adapt to changes and accept feedback
Benefits
Comp & perks- Employees are empowered to choose where they work: from home, in the office, or a combination of both
- Flexible hours
- Opportunities to help drive the success of newly formed teams and position the business for scale through cutting-edge automation
- Collaborative and supportive high-performing culture
- Healthy and safe work environment
- Professional improvement through feedback and continual development