Senior Quality Specialist

Forward Financing

. Lead risk control self-assessment activities to identify operational risks, evaluate controls, and develop mitigation strategies .

Posted 10/10/2026full-timeRemote • Dominican RepublicSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational risk management, process improvement, and root cause analysis, with a strong focus on stakeholder communication and collaboration across departments. Proficient in establishing controls and risk measurements to enhance workflows and mitigate risks.

Highest-signal resume keywords

Operational Risk ManagementRoot Cause AnalysisProcess ImprovementStakeholder ManagementFluency in English and Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process QARisk & ControlsBusiness Process ManagementStatistical Quality ControlLean Training

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsInfluencing SkillsNavigating Ambiguity

Tools & Technologies

Control TestingRisk RegistersRemediation LogsKey Risk Indicators (KRIs)

Industry Keywords

Operational RisksWorkflow RisksAudit-Ready ArtifactsRemediation Initiatives

About the role

Key responsibilities & impact

Lead risk control self-assessment activities to identify operational risks, evaluate controls, and develop mitigation strategies
Evaluate end-to-end processes to simplify, standardize, automate, and improve workflows
Perform deep-dive root cause analyses on systemic defects, distinguishing human error from systemic control flaws
Analyze data and operational trends to identify systemic risks and improvement opportunities
Support new operating models and pilots by establishing controls and risk measurements
Track remediation initiatives and report key risks and trends to leadership
Challenge existing processes to optimize risk, efficiency, and customer experience
Package control testing proof, risk registers, and remediation logs
Monitor Systemic Key Risk Indicators (KRIs)
Report on aging remediation plans during monthly risk reviews
Advise Product and Engineering on control design for new products and automated tools
Partner with Operations, Product, Engineering, Compliance, and Internal Audit to identify workflow risks, evaluate control design adequacy, and build audit-ready artifacts

Requirements

What you’ll need

3+ years of experience in process QA, operational risk, risk & controls, or business process management
Strong analytical, problem-solving, and root cause analysis skills
Excellent communication and stakeholder management skills
Ability to influence without direct authority and navigate ambiguity
Fluency in English and Spanish
Statistical Quality Control or Lean training is nice to have, not indispensable
Legally authorized to work in the Dominican Republic
Successful completion of a background check, including criminal, education, and employment history
At least two professional references

Benefits

Comp & perks

Background check and at least two professional references are required as a condition of employment
Equal employment opportunity and disability accommodations
AI-assisted candidate screening and assessment
Recognized as a Best Place to Work and certified as a Great Place To Work®