Account Manager

Foundant Technologies

. Build and maintain strong, trusted relationships with clients across Foundant's product portfolio .

Posted 9/16/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within SaaS environments, focusing on client relationship building, renewal processes, and upsell strategies. Proficient in utilizing CRM tools and understanding SaaS metrics to enhance client engagement and satisfaction.

Highest-signal resume keywords

Account ManagementCustomer SuccessRenewal ManagementUpsell/Cross-Sell StrategiesCRM Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessRenewal ManagementUpsell StrategiesCross-Sell StrategiesSaaS MetricsClient Health Scoring

Soft Skills

Relationship BuildingStrategic AdvisingClient AdvocacyCollaboration

Tools & Technologies

SalesforceCustomer Success Platforms

Industry Keywords

SaaSNonprofit SectorPhilanthropic SectorGovernment Sector

About the role

Key responsibilities & impact

Build and maintain strong, trusted relationships with clients across Foundant's product portfolio
Serve as a strategic advisor and advocate for clients
Own the renewal process end to end
Identify upsell and cross-sell opportunities aligned with client goals and product capabilities
Track and assess client engagement, satisfaction, and usage metrics
Identify and mitigate churn risk
Partner with Customer Success to align on client needs, share feedback, and coordinate client-success efforts
Develop account plans for key clients, including growth strategies, risk mitigation, and engagement tactics
Maintain deep knowledge of Foundant, GivingData, and SmartSimple offerings
Guide clients toward solutions and outcomes aligned with their missions
Perform other duties as assigned

Requirements

What you’ll need

3+ years of experience in account management, customer success, or a related role in SaaS or technology environments
Proven track record of managing renewals and driving upsell/cross-sell outcomes
Experience working cross-functionally in a fast-paced, client-centric environment
Familiarity with CRM tools such as Salesforce and customer success platforms
Must be legally eligible to work in Canada or the United States
Preferred: experience in the nonprofit, philanthropic, or government sectors
Preferred: understanding of SaaS metrics and client health scoring

Benefits

Comp & perks

Competitive salary and benefits
Tuition reimbursements
Lifestyle reimbursements
Bespoke mindfulness initiatives
Bespoke fitness initiatives
Flexible PTO policy
Professional and personal development opportunities
Internal mobility and career growth opportunities
Autonomy and responsibility
Employee recognition
Accommodations throughout the interview and employment process