Billing & Collections Specialist

Foundant Technologies

. Review and invoice all approved sales orders in NetSuite accurately and on schedule .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounts receivable management, including invoicing, collections, and dispute resolution, while maintaining strong customer relationships. Proficient in using ERP systems like NetSuite and Excel for accurate financial reporting and analysis.

Highest-signal resume keywords

Accounts Receivable ManagementNetSuite ExperienceCollections Automation ToolsStrong Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableCollectionsBillingSaaS BillingExcel (Lookups, Pivot Tables)Dispute ResolutionPayment ProcessingFinancial Reporting

Soft Skills

Strong CommunicationProblem-SolvingCustomer Relationship ManagementTime Management

Tools & Technologies

NetSuiteSage IntacctGreat PlainsSalesforce

Industry Keywords

Billing DisputesAR AgingPayment CommitmentsSubscription Billing

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Review and invoice all approved sales orders in NetSuite accurately and on schedule
Apply incoming client payments promptly and accurately
Research and resolve billing disputes, short-pays, and unapplied cash with internal teams as needed
Contact customers by phone and email to collect past-due balances and secure payment commitments
Own past-due accounts through resolution or escalation, reviewing AR aging daily to prioritize by balance, age, and risk
Document collection activity and customer communications in the AR ticketing system
Escalate high-risk accounts nearing suspension to the Billing & Collections Manager with a summary and recommendation
Support month-end close by reconciling AR aging to the trial balance
Identify correct billing contacts when invoices do not reach customers, partnering with Sales and Customer Success
Perform ad hoc tasks and projects as directed by the Billing & Collections Manager and/or Global Controller
Partner with Customer Success, Sales, and Support to maintain customer relationships while collecting payments

Requirements

What you’ll need

At least 3 years of accounts receivable, collections, or billing experience, including SaaS or subscription billing
Experience with an ERP system like NetSuite, Sage Intacct, or Great Plains
Track record of identifying the root cause of a recurring billing or collections problem and fixing it
Strong written and verbal communication skills, including comfort having firm but professional conversations about overdue balances
Solid attention to detail and accuracy with numbers
Intermediate Excel skills, including lookups and pivot tables
Ability to manage a high volume of accounts, hundreds per month, and shifting priorities
High school diploma or equivalent
Preferred: Experience with NetSuite
Preferred: Experience with Salesforce
Preferred: Experience with collections automation or payment portal tools

Benefits

Comp & perks

Competitive salary and benefits
Tuition reimbursements
Lifestyle reimbursements
Bespoke mindfulness initiatives
Bespoke fitness initiatives
Flexible PTO policy
Professional and personal development opportunities
Internal mobility and career growth opportunities
Autonomy and responsibility in the role
Employee recognition program
Workplace accommodations throughout the interview and employment process