Senior Manager, Client Success

Foundant Technologies

. Lead, mentor, and grow a team of Client Success Managers .

Posted 9/16/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Client Success teams, implementing scalable success frameworks, and driving product adoption within SaaS environments. Proficient in managing client relationships, analyzing success metrics, and facilitating collaboration across departments to enhance client outcomes.

Highest-signal resume keywords

Client Success ManagementTeam LeadershipSaaS Product ExperienceSuccess Metrics AnalysisStakeholder Relationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Success ManagementAccount ManagementSaaS Product ManagementHealth ScoringRetention Analytics

Soft Skills

MentoringCoachingCollaborationProblem SolvingCommunication

Tools & Technologies

CRM PlatformsReporting ToolsSuccess Metrics Tools

Industry Keywords

Enterprise TechnologyPhilanthropic SectorImplementation Partners

About the role

Key responsibilities & impact

Lead, mentor, and grow a team of Client Success Managers
Design and implement scalable success frameworks for the SmartSimple client portfolio
Drive consistent product adoption and client outcomes
Serve as the primary escalation point for SmartSimple accounts and resolve complex issues
Build trusted-advisor relationships with senior client stakeholders
Collaborate with SmartSimple implementation partners on account status, delivery timelines, and escalations
Identify expansion opportunities and facilitate hand-offs to SmartSimple Professional Services
Partner with Product, Engineering, Sales, and Account Management on client feedback, renewals, and expansions
Monitor retention, health-score, and adoption metrics and drive proactive interventions
Set team performance goals and provide regular coaching
Ensure enterprise-level SLAs and contractual commitments are met
Perform other duties as assigned

Requirements

What you’ll need

8+ years of experience in Client Success, Account Management, or a related field
3+ years leading teams that manage enterprise accounts
Demonstrated experience managing a client success portfolio within a platform/SaaS product
Experience surfacing expansion opportunities and transitioning them to a delivery or professional services team
Experience collaborating with third-party implementation or delivery partners in a SaaS or enterprise technology environment
Working proficiency with success metrics and reporting tools, including health scoring, retention analytics, and CRM/CS platforms
Experience in SaaS or enterprise technology environments
Must be legally eligible to work in the United States
Experience or working knowledge of the philanthropic sector is preferred

Benefits

Comp & perks

Competitive salary and benefits
Tuition reimbursements
Lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Flexible PTO policy
Professional and personal development opportunities
Internal mobility and career growth opportunities
Autonomy and responsibility
Employee recognition
Accommodations throughout the interview and employment process