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VP, Client Experience
Foundant Technologies. Own SmartSimple's client experience end to end across Professional Services, Support, and Client Success .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading Professional Services and Client Success functions, with a strong focus on consultative delivery models and client outcomes. Proven ability to manage complex partner relationships and unify cross-functional teams to enhance the client journey.
Highest-signal resume keywords
10+ Years Leading Professional ServicesClient Success LeadershipConsultative Delivery Model DevelopmentComplex Partner Relationship ManagementNonprofit/Grants Technology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Professional Services DeliveryClient Success ManagementCapacity PlanningPricing Models DevelopmentImplementation Methodology
Soft Skills
Coaching Functional LeadersCross-Functional Change Leadership
Industry Keywords
Vertical SaaSTechnical Platform-Based ProductCommercial Terms Negotiation
About the role
Key responsibilities & impact- Own SmartSimple's client experience end to end across Professional Services, Support, and Client Success
- Lead SmartSimple Professional Services delivery quality, methodology, and outcomes
- Coach the Professional Services leader toward a consistently strong client experience
- Manage SmartSimple's partner capacity model with ReSolved and Grantbook
- Own pricing models and new-service packaging for SmartSimple
- Lead the shift to a consultative delivery model with client-facing implementation methodology, phased prework, and review checkpoints
- Unify Professional Services, Support, and Client Success into one coherent SmartSimple client journey
- Build out and lead SmartSimple's Client Success function
- Define team operating and scaling models with the functional leader
- Hold functions to a high delivery bar using client outcomes as the measure of success
- Lead cross-functional change and alignment
- Coach functional leaders across Professional Services, Support, and Client Success
Requirements
What you’ll need- 10+ years of experience leading Professional Services and Support functions under one leadership umbrella
- Experience leading Client Success is a strong plus
- Demonstrated track record building or turning around consultative delivery models for a technical, platform-based product
- Experience managing complex partner or channel relationships, including capacity planning and negotiating commercial terms
- Nonprofit/grants technology or similarly complex vertical SaaS experience strongly preferred
- Must be legally eligible to work in the United States or Canada
Benefits
Comp & perks- Competitive salary and benefits
- Tuition reimbursements
- Lifestyle reimbursements
- Bespoke mindfulness initiatives
- Fitness initiatives
- Flexible PTO policy
- Professional and personal development opportunities
- Cross-team collaboration and exposure to diverse ideas, expertise, and projects
- Career growth opportunities and internal mobility
- Autonomy and responsibility
- Employee recognition
- Workplace accommodations throughout the interview and employment process