VP, Client Experience

Foundant Technologies

. Own SmartSimple's client experience end to end across Professional Services, Support, and Client Success .

Posted 10/21/2026full-timeRemote • United States, CanadaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading enterprise-level Professional Services and Support functions, with a strong focus on consultative delivery models and client success. Proven ability to manage complex partner relationships and collaborate with sales on large enterprise deals.

Highest-signal resume keywords

10+ Years Leading Professional ServicesClient Success LeadershipConsultative Delivery Model DevelopmentEnterprise Deal Scoping and CommitmentComplex Partner Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Consultative Delivery ModelsCapacity PlanningPricing ModelsImplementation MethodologyAI-Assisted Development ToolingLow-Code Development ToolingCommercial Terms NegotiationTechnical Platform-Based ProductsEnterprise-Level Support FunctionsNonprofit Technology Experience

Soft Skills

CoachingLeadershipCollaborationStrategic ThinkingCommunication

Industry Keywords

Vertical SaaSGrants TechnologyClient JourneyProfessional Services DeliverySupport Model Structure

About the role

Key responsibilities & impact

Own SmartSimple's client experience end to end across Professional Services, Support, and Client Success
Lead SmartSimple Professional Services delivery quality, methodology, and outcomes
Coach the Professional Services leader directly
Manage SmartSimple's partner capacity model with ReSolved and Grantbook
Own pricing models and new-service packaging for SmartSimple
Lead the shift to a consultative delivery model with client-facing implementation methodology, phased prework, and review checkpoints
Partner with Sales on large enterprise pursuits, shaping scope, risk, and delivery commitments before signature
Rethink the implementation model using AI-assisted and low-code development tooling
Unify Professional Services, Support, and Client Success into one coherent SmartSimple client journey
Shape SmartSimple's support model, including structure, staffing, and escalation
Build out and lead SmartSimple's Client Success function
Coach functional leaders across Professional Services, Support, and Client Success

Requirements

What you’ll need

10+ years of experience leading enterprise-level Professional Services and Support functions under one leadership umbrella
Experience leading Client Success is a strong plus
Demonstrated track record building or turning around consultative delivery models for a technical, platform-based product
Experience partnering with Sales on large, complex enterprise deals, including scoping and setting delivery commitments before signature
Experience managing complex partner or channel relationships, including capacity planning and negotiating commercial terms
Nonprofit/grants technology or similarly complex vertical SaaS experience strongly preferred
Must be legally eligible to work in the United States or Canada

Benefits

Comp & perks

Competitive salary and benefits
Tuition reimbursements
Lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Flexible PTO policy
Professional and personal development opportunities
Internal mobility and career growth opportunities
Autonomy and responsibility
Employee recognition
Workplace accommodations available upon request