Head of Operations, Bespoke Jewellery

Foundation Partners

. Own weekly and monthly reporting across operational and financial KPIs, including margin, stock, customer service, and 3PL SLAs .

Posted 11/11/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and a commercial mindset, with expertise in managing operational and financial KPIs, forecasting, and optimizing workflows. Proficient in utilizing tools like Shopify, Unleashed, and Xero to enhance customer experience and drive profitability.

Highest-signal resume keywords

Financial ReportingData AnalysisD2C OperationsShopifyPlus ExperienceExcel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisFinancial ReportingForecastingStock ManagementPricing AnalysisKPI ManagementProcess OptimizationCustomer Service MetricsMargin AnalysisSell-Through Analysis

Soft Skills

Analytical MindsetDetail-OrientedProactiveResults-DrivenTeam Collaboration

Tools & Technologies

ShopifyPlusA2XUnleashedXeroSwapCustomer Service PlatformsExcelGoogle Sheets

Industry Keywords

DTC Brand3PLOperational KPIsFinancial KPIsCustomer SatisfactionGross MarginNPSCSAT

About the role

Key responsibilities & impact

Own weekly and monthly reporting across operational and financial KPIs, including margin, stock, customer service, and 3PL SLAs
Analyse gross margin, NPS, CSAT, time to ship, contribution and other key metrics
Work with marketing to identify improvement opportunities
Build processes and support the outsourced finance team in delivering timely management accounts
Forecast jewellery and packaging demand with marketing
Manage stock, pricing and sell-through analysis
Maintain accurate product and process data in Unleashed
Oversee the backend of Shopify, A2X, Unleashed, Swap, the customer service platform and Xero
Troubleshoot platform issues and coordinate with third-party providers
Optimise workflows and software to drive profit and improve customer experience
Work directly with the CEO across buying, 3PL and financial reporting

Requirements

What you’ll need

3–5 years’ experience in a finance, product or operations role in a DTC brand
Strong analytical and commercial mindset — confident extracting insight from data and making informed decisions
Experience with ShopifyPlus, A2X, Unleashed, Xero, Swap and customer service platforms
Experience with Excel/Sheets
Good understanding of D2C operations, including forecasting, buying, margins, 3PLs, and operational and financial KPIs
Comfortable working in a small team while balancing strategy with hands-on execution
Proactive, detail-oriented, and motivated by results